Senior Manager EXL/SM/1030066

Job Description Position Title, Responsibility Level Senior Manager: Training & Quality Function Blended (Voice, Email, Chat & back office) Reports to AVP Permanent/ Temporary Permanent Span of Control N/A Location Pune, India Basic Function Develop and implement training programs for frontline staff in a blended...

Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...

Job Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...

Job DescriptionPosition Title, Responsibility LevelSenior Manager: Training & QualityFunctionBlended (Voice, Email, Chat & back office)Reports toAVPPermanent/ TemporaryPermanentSpan of ControlN/ALocationPune, IndiaBasic FunctionDevelop and implement training programs for frontline staff in a blended contact centre.Ensure high-quality service delivery across...

Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...

Job Description Job Objective: Heads a team of WFM Supervisors and/or WFM Analysts to support Operations Essential Duties & Responsibilities: Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages...

Job Description Role / Responsibilities: Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Escalations...

Job Description Job Title: Machine Learning Engineer (Manager - Band B2/ C1) Company Name: EXL Services Location: Bangalore/Noida/Pune/Hyderabad/Gurgaon/ WFH Mode Education: B.E. / B. Tech / M.E. / M. Tech / MCA Experience Required: 4+ years of relevant experience Job Responsibilities: Model Deployment and Management: Drive ML...

Job Location: PuneExperience: 8-12 yearsNotice Period: Immediate Joiner to 30 days.Join EXL's innovative data science team, where we harness the power of generative AI to push the boundaries of data-driven solutions. At EXL, we're committed to exploring new frontiers in technology.Job Title: Technical Delivery ManagerKey Skills:Project ManagementDelivery...

Job description (Technical Delivery Manager)Job Location: PuneExperience: 8-12 yearsNotice Period: Immediate Joiner to 30 days.Join EXL's innovative data science team, where we harness the power of generative AI to push the boundaries of data-driven solutions. At EXL, we're committed to exploring new frontiers in technology,Job Title: Technical Delivery...

Job Description Basic Functions As the WFM Capacity Planner Lead, you will be responsible for overseeing the capacity planning process within our Workforce Management (WFM) department. Your role will involve analyzing historical data, forecasting future workload, and ensuring that staffing levels align with business needs to optimize operational...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates...

Job Description Assisting customers with their enquiries, complaints, orders, and issues Providing customers with information about the company's products and services Documenting customer interactions and maintaining call logs and reports Escalating or transferring customers to different departments or senior team members when required

Job Descriptionoles and ResponsibilitiesTo design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals.To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people outcomes for the...

Job Description oles and Responsibilities To design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals. To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people outcomes for...

Job DescriptionThe Assistant Vice President (AVP) will oversee the back office operations for utility clients in a third-party BPO environment. This role involves strategic planning, operational efficiency, client relationship management, team leadership, and ensuring compliance with industry standards. The AVP will work closely with senior leadership to...

Job ResponsibilitiesMake sure all transactions follow the correct proceduresAchieve the targets set by the SLAMaintain transaction quality within specified parametersFollow attendance schedulesAdhere to Company Policies and ProceduresEngage with AM to report performance and resolve concernsWork with Managers to address unresolved issuesCollaborate with CCEs...

Job Description The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interaction would include coaching and mentoring the associates, new trainers, calibration and periodic reporting of all the above to the...

Job Description :Responsibilities : Handson experience with any ETL tool like Informatica, Talend, SSIS, Data Lake, Azure Data Factory etc. OR Strong handson experience on Azure, AWS, GCP Write advance and complex SQL queries with solid experience in database management Ability to work effectively as member of a team, with minimal guidance Understand the...

Job Description · Oversee day-to-day operations and work of lower-level staff · Ensure compliance to organizational standards, including safety standards and client or customer communications · Monitor and provide feedback to managed staff to effect improvements in organizational goals · Manage reports and personnel documents, including payroll