Manager EXL/M/1030031

Job Descriptionoles and ResponsibilitiesTo design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals.To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people outcomes for the...

Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...

Job Description Role / Responsibilities: Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Escalations...

Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...

Job Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...

Job Description Job Title: Machine Learning Engineer (Manager - Band B2/ C1) Company Name: EXL Services Location: Bangalore/Noida/Pune/Hyderabad/Gurgaon/ WFH Mode Education: B.E. / B. Tech / M.E. / M. Tech / MCA Experience Required: 4+ years of relevant experience Job Responsibilities: Model Deployment and Management: Drive ML...

Job Location: PuneExperience: 8-12 yearsNotice Period: Immediate Joiner to 30 days.Join EXL's innovative data science team, where we harness the power of generative AI to push the boundaries of data-driven solutions. At EXL, we're committed to exploring new frontiers in technology.Job Title: Technical Delivery ManagerKey Skills:Project ManagementDelivery...

Job description (Technical Delivery Manager)Job Location: PuneExperience: 8-12 yearsNotice Period: Immediate Joiner to 30 days.Join EXL's innovative data science team, where we harness the power of generative AI to push the boundaries of data-driven solutions. At EXL, we're committed to exploring new frontiers in technology,Job Title: Technical Delivery...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates...

Job DescriptionPosition Title, Responsibility LevelSenior Manager: Training & QualityFunctionBlended (Voice, Email, Chat & back office)Reports toAVPPermanent/ TemporaryPermanentSpan of ControlN/ALocationPune, IndiaBasic FunctionDevelop and implement training programs for frontline staff in a blended contact centre.Ensure high-quality service delivery across...

Job Description Job Objective: Heads a team of WFM Supervisors and/or WFM Analysts to support Operations Essential Duties & Responsibilities: Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages...

Job Description Position Title, Responsibility Level Senior Manager: Training & Quality Function Blended (Voice, Email, Chat & back office) Reports to AVP Permanent/ Temporary Permanent Span of Control N/A Location Pune, India Basic Function Develop and implement training programs for frontline staff in a blended...

Job Description · Oversee day-to-day operations and work of lower-level staff · Ensure compliance to organizational standards, including safety standards and client or customer communications · Monitor and provide feedback to managed staff to effect improvements in organizational goals · Manage reports and personnel documents, including payroll

Job Description Basic Functions As the WFM Capacity Planner Lead, you will be responsible for overseeing the capacity planning process within our Workforce Management (WFM) department. Your role will involve analyzing historical data, forecasting future workload, and ensuring that staffing levels align with business needs to optimize operational...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK Lloyds Of London insurance industry (Post Bind, Endorsements, Slips & Credit Control/Reconciliations) Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and...

Job Description CUSTOMER SERVICE TEAM LEADER JOB DESCRIPTION JOB ROLE AND SUMMARY Functions as a group leader for a customer service team responding to client demands for telephone or e-mail, micro-technical service. Answers and settles instigated problems or customer demands that are peculiar or complicated. Monitors week as well-to-day workflow and...

Job Description Develop people strategies to solve for business problems and achieve desired business outcomes Drive key people practices in tandem with operations leads Foresee cadence around people practice evaluation Key stakeholder management (Internal & External) Drive compliance with internal policies and procedures, external regulations...

Job Description Excellent English communication skills – written and spoken Experience in client management (handing client queries over email and voice) Achieve team productivity and quality goals Participate in training initiatives to develop knowledge Integrate procedural changes into daily routine Support other team members in meeting...

Job Description Team management, coaching and feedback ability Effectively manage queue and balancing work loads Understanding of underwriting concepts, Policy administration systems and business rules Experience in managing UW processes Excellent communication & comprehension skills Listening and comprehension Proficient in excel, word,...

Job Description Essential Duties & Responsibilities: Advance proficiency in MS Excel is a must, moderate knowledge of VBA and Power BI. Should hold thorough knowledge of Reports, metrics calculations, Macros, relationships Identifying and understanding the requirements of the stakeholders with respect to reports/dashboards which needs to be developed...