Assistant Manager EXL/AM/1040028

Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...

Job Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...

Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates...

Job Description Role / Responsibilities: Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Escalations...

Job Description Excellent English communication skills – written and spoken Experience in client management (handing client queries over email and voice) Achieve team productivity and quality goals Participate in training initiatives to develop knowledge Integrate procedural changes into daily routine Support other team members in meeting...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge...

Job Description CUSTOMER SERVICE TEAM LEADER JOB DESCRIPTION JOB ROLE AND SUMMARY Functions as a group leader for a customer service team responding to client demands for telephone or e-mail, micro-technical service. Answers and settles instigated problems or customer demands that are peculiar or complicated. Monitors week as well-to-day workflow and...

Job Description · Oversee day-to-day operations and work of lower-level staff · Ensure compliance to organizational standards, including safety standards and client or customer communications · Monitor and provide feedback to managed staff to effect improvements in organizational goals · Manage reports and personnel documents, including payroll

Job Description Basic Functions As the WFM Capacity Planner Lead, you will be responsible for overseeing the capacity planning process within our Workforce Management (WFM) department. Your role will involve analyzing historical data, forecasting future workload, and ensuring that staffing levels align with business needs to optimize operational...

Job Description Job Title: Machine Learning Engineer (Manager - Band B2/ C1) Company Name: EXL Services Location: Bangalore/Noida/Pune/Hyderabad/Gurgaon/ WFH Mode Education: B.E. / B. Tech / M.E. / M. Tech / MCA Experience Required: 4+ years of relevant experience Job Responsibilities: Model Deployment and Management: Drive ML...

Job Description To Process back Office Transactions for UK Energy Customers Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer's needs across products, as customers can now choose to manage their products through...

Job Description To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer's needs across products, as customers can...

Job Description Position Title Advisor – Damage Fulfilment Function, Responsibility Level Operations, Executive Reports to Assistant Manager – Operations Location Noida / Pune SEZ Span of Control NA Permanent/ Temporary Permanent Basic Function This role primarily involves dealing with different activities...

Job Description Position Title, Responsibility Level Advisor – Motor Claims Function Operations, Executive Reports to Assistant Manager – Operations Permanent/ Temporary Permanent Span of Control NA Location Noida - SEZ Basic Function This is a complexity level 3 Voice process. The role primarily involves dealing with end...

Job Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service...

Job Location: PuneExperience: 8-12 yearsNotice Period: Immediate Joiner to 30 days.Join EXL's innovative data science team, where we harness the power of generative AI to push the boundaries of data-driven solutions. At EXL, we're committed to exploring new frontiers in technology.Job Title: Technical Delivery ManagerKey Skills:Project ManagementDelivery...

Job description (Technical Delivery Manager)Job Location: PuneExperience: 8-12 yearsNotice Period: Immediate Joiner to 30 days.Join EXL's innovative data science team, where we harness the power of generative AI to push the boundaries of data-driven solutions. At EXL, we're committed to exploring new frontiers in technology,Job Title: Technical Delivery...

Job ResponsibilitiesMake sure all transactions follow the correct proceduresAchieve the targets set by the SLAMaintain transaction quality within specified parametersFollow attendance schedulesAdhere to Company Policies and ProceduresEngage with AM to report performance and resolve concernsWork with Managers to address unresolved issuesCollaborate with CCEs...

Job Description Primary Responsibility This role is primarily responsible to deal with customers/other suppliers and investigate to come out with the final solution. Performance Parameters Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service representative's soft skills Authentication -...