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L2 Hardware Engineer
3 months ago
- Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)
- Installing & configuring computer systems
- Configuration and maintainence of firewall devices
- Diagnose hardware & Networking faults
- Configuring & maintaining Outlook
- Troubleshooting & providing resolution to problems
- Knowledge of Windows operating system & other general desktop support issues
- Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts
- Knowledge of Crimping & Punching
- Install Antivirus Server
- Provide Remote Support
- Maintain Antivirus Back up
- Daily, weekly & Monthly Back up
- Ability to handle clients professionally during all interfaces
- Log & keep records of Customer queries
- Log calls with Service providers
- Maintain Service Installation Reports
- Good interpersonal & Customer service skills
- Good accurate records keeping
- Good Written & verbal communication in English
- Vendor Management
- Inventory manage
- Asset Management
- File Management
Leadership skills
Team Management
Client Interaction
Good Communication skills
Dressing etiquettes
Proper followups and maintaining upto date reports