Senior Support Engineer
2 weeks ago
About the Role:
This role is essential for customer success. Responsible for supporting our existing customers on our multi-tenant SaaS platforms. Responsible for the enforcement of policy and procedures for the team to ensure the timely and accurate processing of technical requests from brokerages, clients and vendors on a daily basis. He/She will assist the team to gather and analyze data to identify problem areas, investigate issues, determine root causes and repair problems, utilizing tools such as SQL, Excel and various scripting languages like Python and Perl. Works on complex assignments and often multiple phases of a project. In return, you will be part of a growing engineering group who deal with technically challenging work who are continually striving to improve the service we offer. The is primarily an office-based role for collaboration with our various engineering teams.
Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams.
Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes.
Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts.
Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience.
Implement cross function training and job shadowing / knowledge sharing among the team members.
Maintaining and updating technical documents, knowledge base articles and procedures
Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes.
Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support
Teams on global platforms within MCO.
Providing pre and post technical support for major SaaS releases and occasional shift rotations.
Provides technical direction, understands vision, goals and direction of the team.
Communicates project plan information, objectives, and deliverables to the team.
Identifies opportunities for continuous improvement.
Experiences and Skills:
7 - 10 years of experience in Application Support for enterprise products (L3)
Excellent written and verbal communication skills
Working SQL and Linux/Unix knowledge
Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins
JBoss Application Server, Apache, and Oracle
JSP, CSS, XML, HTML, AngularJS Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption.
)-
HVAC Engineer
1 month ago
Hyderabad, Telangana, India Magnova Engineer Full timeJob Requirements Job Title: HVAC EngineerCompany Name: Magnova EngineersLocation: HyderabadSalary: Lacs P.A.Qualification: FreshersJob Description:Kickstart your career as an HVAC Engineer with Magnova Engineers LLP in Vijayawada, Andhra Pradesh. We are seeking enthusiastic freshers to join our team and contribute to innovative projects in the field of...
-
Senior Data Engineer
2 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeJob DescriptionRESPONSIBILITIES:Design, develop and maintain reliable automated data solutions based on the identification, collection and evaluation of business requirements. Including but not limited to data models, database objects, stored procedures and views.Developing new and enhancing existing data processing (Data Ingest, Data Transformation, Data...
-
Senior Information Technology Support Engineer
2 weeks ago
Hyderabad, Telangana, India IT Skylight Full timeJob Title:Senior IT Support EngineerAre you an experienced IT professional looking for a new challenge? We are seeking a skilled Senior IT Support Engineer to join our team. Check out the details below to see if you meet the criteria:Office 365 AdministratorConsole experience of 4 to 5 yearsExam AZ-104Exam AZ-900 certificateAzure Active Directory...
-
Senior Data Engineer
2 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeJob DescriptionRESPONSIBILITIES:Design, develop and maintain reliable automated data solutions based on the identification, collection and evaluation of business requirements. Including but not limited to data models, database objects, stored procedures and views.Developing new and enhancing existing data processing (Data Ingest, Data Transformation, Data...
-
Senior Data Engineer
4 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeJob DescriptionRESPONSIBILITIES:Design, develop and maintain reliable automated data solutions based on the identification, collection and evaluation of business requirements. Including but not limited to data models, database objects, stored procedures and views.Developing new and enhancing existing data processing (Data Ingest, Data Transformation, Data...
-
Senior Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeSenior Technical Support Engineer (Linux Admin, Docker, Kubernetes, SQL, Cloud)Full-timeCompany DescriptionInsightsoftwareis a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting,...
-
Senior Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeSenior Technical Support Engineer (Linux Admin, Docker, Kubernetes, SQL, Cloud) Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain,...
-
Senior Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob DescriptionWhat you get to do in this role:The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow...
-
Sr Support Engineers
2 weeks ago
Hyderabad, Telangana, India Multi Recruit Full timeRoles and ResponsibilityThis is a highly technical role, providing technicalsupport to Company's retail customers, Enterprise customers and their NetworkOperations Center teams. The role coversarchitectural, design, and implementation consultancy support that will includeset up of support policies, technologies, and processes along with triage offield...
-
Technical Support Engineer
2 months ago
Hyderabad, Telangana, India Kofax Full timeJob Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
MDM Engineer
2 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Engineer for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will require to possess strong technical, functional and collaborative skills to be successful in a multi...
-
MDM Engineer
4 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Master Data Management (MDM) Engineer for the Enterprise Data Organization to build and maintain MDM data products across multiple data domains that will support key data consolidation and governance initiatives. The candidate will require to possess strong technical, functional and collaborative skills to be successful in a multi...
-
Senior Support Engineer
2 weeks ago
Hyderabad, Telangana, India DISH Network Full timeCompany SummaryDISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.Today, our...
-
Senior Technical Support Engineer
4 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Technical Support Engineer
1 month ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Support Engineer, Field Service Cloud
2 weeks ago
Hyderabad, Telangana, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and solving for our Electronic...
-
Senior Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeSenior Technical Support EngineerFull-timeCompany DescriptionInsightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will...
-
Senior Technical Support Engineer
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeSenior Technical Support Engineer -MDXFull-timeCompany Descriptioninsightsoftwareis a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management....
-
Senior MDM Engineer
2 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeInspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture of innovation...