Senior Support Engineer, Field Service Cloud

1 week ago

Hyderabad, Telangana, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and solving for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

Career Level - IC3

As a Senior Support Engineer, you will be responsible for providing post implementation support to customers that use Oracle Field Service (formerly known as ETAdirect). You are highly motivated, a self-starter and you are dedicated to providing the highest level of customer satisfaction. The ideal candidate possesses not only a variety of technical knowledge, but is able to demonstrate experience in standard methodologies within customer support. You solve problems creatively, possess good entrepreneurial skills and you are flexible, able to adapt to varying customer situations. You enjoy working with people and technology, and as such, you have both the ability to interact with engineering teams and have excellent relationship-building and communication skills.

Be the liaison between the business units, technology teams and support teams.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
Internal reproduction of the customer problem to enable the development and testing of a resolution.
Developing resolutions to customer's problems, working with engineering to ensure they are integrated and tested.
Participation in incident and critical issues calls to brief customer management on support cases and assist in the creation of action plans aiming to solve customer issue.
Communicating with the engineering teams (when required) to facilitate resolutions for customer issues.

Education:

Bachelor's degree in Information Technology, Computer Engineering, Business (with a strong IT background), Industrial Engineering (with a strong IT background), or other related degrees.

Experience:

At least 4 years demonstrated experience as a Support Engineer or Business System Analyst specifically in a consulting or software vendor capacity.
XML, JSON, SOAP and REST APIs, or previous experience working with SaaS products, basic networking experience
It would be a plus to have Security Protocols, JavaScript, and any knowledge about programming and SaaS integrations
Strong preference for experience in the workforce management industry and/or with HCM, SCM, ERP and/or CRM systems, or other complex, enterprise-wide software implementations.
Exposure to software development, testing, debugging, documentation, and solving.
Exceptional communication skills: ability to accurately and precisely communicate instructions, steps, seek information from clients and empathize both verbally and in writing: must have technical writing capabilities.
Ability to manage challenging customer interactions.

Must be proficient in English. Portuguese or Spanish are also a positive, but not required.

  • Senior Cloud Engineer

    3 weeks ago

    Hyderabad, Telangana, India Swiss Re Full time

    About the role Are you looking for an opportunity to join a critical and talented Public Cloud engineering team setting the standards for Public Cloud development and delivering reusable artifacts and services to drive Cloud adoption and modernisation? Are you ready to play a key role in Swiss Re's Cloud Transformation aimed at utilising world leading cloud...

  • Senior Cloud Engineer

    1 month ago

    Hyderabad, Telangana, India Swiss Re Full time

    About the role Are you looking for an opportunity to join a critical and talented Public Cloud engineering team setting the standards for Public Cloud development and delivering reusable artifacts and services to drive Cloud adoption and modernisation? Are you ready to play a key role in Swiss Re's Cloud Transformation aimed at utilising world leading cloud...

  • Senior Cloud Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India Oracle Full time

    Responsibilities: Provide level two application troubleshooting and support for Retail cloud service customer • Experience on working with the cloud deployment process.• Debugging and fixing Cloud deployment issues.• Experience in ORACLE WebLogic/Database Server administration in 24x7 Production environments• Proficient in Virtualisation &...

  • HVAC Engineer

    4 weeks ago

    Hyderabad, Telangana, India Magnova Engineer Full time

    Job Requirements Job Title: HVAC EngineerCompany Name: Magnova EngineersLocation: HyderabadSalary: Lacs P.A.Qualification: FreshersJob Description:Kickstart your career as an HVAC Engineer with Magnova Engineers LLP in Vijayawada, Andhra Pradesh. We are seeking enthusiastic freshers to join our team and contribute to innovative projects in the field of...

  • Cloud Support Engineer

    1 week ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer

    1 week ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Senior Cloud Engineer

    1 week ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    *Senior Cloud Engineer – Cloud Development*, *Platform Engineering*Are you a hands-on devops/cloud engineer who loves coding and thrives when working to develop new systems and improve existing ones? Do you want to build solutions that scale? We need engineers with the right mix of knowledge and skills in public cloud, devops engineering who want to...

  • Senior Cloud Engineer

    1 week ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    *Senior Cloud Engineer – Cloud Development*, *Platform Engineering*Are you a hands-on devops/cloud engineer who loves coding and thrives when working to develop new systems and improve existing ones? Do you want to build solutions that scale? We need engineers with the right mix of knowledge and skills in public cloud, devops engineering who want to...

  • Senior Associate, Cloud Engineer, Cloud Engineering Services

    1 week ago

    Hyderabad, Telangana, India DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Cloud Support Engineer

    1 week ago

    Hyderabad, Telangana, India AWS India - Telangana - J42 Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Engineering Senior Analyst

    1 week ago

    Hyderabad, Telangana, India Evernorth Full time

    Senior Software Engineering AnalystPosition Overview:Hey there! Are you passionate about engineering modern Cloud applications and infrastructure solutions? This is a fantastic chance to work on exciting core platforms and technologies, while being supported with plenty of training and mentorship opportunities.We're on the lookout for a Senior Software...

  • Cloud Support Engineer

    1 week ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Cloud Support Engineer

    1 week ago

    Hyderabad, Telangana, India Oracle Full time

    Job DescriptionAs part of the Network Team within Oracle's Cloud infrastructure organization, you and your team will be responsible for supporting reliable and secure connectivity solutions for customers. You will be supporting our OCI customers on networking that enable customers in developing, selling, and delivering Oracle products worldwide.OverviewThe...

  • Cloud Support Engineer

    1 week ago

    Hyderabad, Telangana, India Oracle Full time

    Applicants are required to read, write, and speak the following languages: English Description of the role Oracle's Cloud Infrastructure (OCI) team is based in downtown Seattle and is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their...

  • Senior Cloud Engineer

    1 week ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Senior Cloud Engineer (Azure), Product Engineering / Legal ProfessionalsAre you passionate about the chance to bring your expertise to a world-class company that is market-leading for both content and technology for legal professionals? If yes, we are looking for you.Join our team to help in our cloud journey.About the RoleIn this opportunity as aSenior...

  • Cloud Network Engineer

    1 week ago

    Hyderabad, Telangana, India DAZN Full time

    WHAT'S YOUR NEW ROLE ABOUT?Is your next career move into a dynamic Network Support team who are responsible for managing a large global Network? This is a fantastic opportunity to join our and expanding global network support team.DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional...

  • Cloud Engineering Senior Advisor

    1 week ago

    Hyderabad, Telangana, India Evernorth Full time

    Cloud Engineering Senior AdvisorPosition Overview:Summary:Join Evernorth's Cloud patterns team in the software engineering excellent organization as a Full Stack Engineer. The team builds AWS patterns - fully architected, built and tested repeatable processes and templates.A pattern gives ready to use, tried and tested Infrastructure-as-code libraries...

  • Cloud Engineering Senior Manager

    4 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    Software Engineering Senior ManagerPosition Overview:Are you looking for an opportunity to engineer modern Cloud application, Continuous Deployment / Continuous Integration, and infrastructure solutions across a breadth of core platforms and technologies and foster a community while being supported with plentiful training and mentorship opportunities.Were...

  • Cloud Engineering Senior Manager

    1 week ago

    Hyderabad, Telangana, India Evernorth Full time

    Software Engineering Senior Manager Position Overview: Are you looking for an opportunity to engineer modern Cloud application, Continuous Deployment / Continuous Integration, and infrastructure solutions across a breadth of core platforms and technologies and foster a community while being supported with plentiful training and mentorship opportunities....

  • Cloud Engineering Senior Manager

    3 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    Software Engineering Senior ManagerPosition Overview:Are you looking for an opportunity to engineer modern Cloud application, Continuous Deployment / Continuous Integration, and infrastructure solutions across a breadth of core platforms and technologies and foster a community while being supported with plentiful training and mentorship opportunities.Were...