Senior Cloud Application Support Engineer

1 week ago


Hyderabad, Telangana, India Oracle Full time

Responsibilities:

Provide level two application troubleshooting and support for Retail cloud service customer


• Experience on working with the cloud deployment process.
• Debugging and fixing Cloud deployment issues.
• Experience in ORACLE WebLogic/Database Server administration in 24x7 Production environments
• Proficient in Virtualisation & Containers (Setup & - Docker & Kubernetes
• Knowledge around Oracle Autonomous Database & GoldenGate
• Intermediate Linux Administration
• Familiarity with Cloud concepts and Cloud Native Platform
• Cloud Infrastructure Administration and Networking with Knowledge on Object Storage & File Storage handling and OCI Logging.
• Participate in incident management, operational/security maintenance, software performance analysis, and system tuning.
• Deeper understanding of technology and standards, actively keep abreast of trends and standards, recommend best practices and share learning.
• Knowledge on Database activities like export, import, troubleshooting of data migration issues
• Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
• Drive projects/technical initiatives and service improvements.
• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
• Flexible to work in rotational shifts including weekends & Public HolidaysQualifications:
• Bachelor's or Master's degree in Computer Science, MIS or another technical field or equivalent work experience
• Experience implementing or supporting the operations of Oracle Retail products on cloud is a added advantage
• Should have strong interpersonal skills to be able to make great business relationships with people from various LOBs.
• Need to have excellent written and verbal communication skills for global audience.
• Should possess proven history of working in a virtual team spread across continents

Career Level - IC3

Responsibilities:

Provide level two application troubleshooting and support for Retail cloud service customer


• Experience on working with the cloud deployment process.

• Debugging and fixing Cloud deployment issues.

• Experience in ORACLE WebLogic/Database Server administration in 24x7 Production environments

• Proficient in Virtualisation & Containers (Setup & - Docker & Kubernetes

• Knowledge around Oracle Autonomous Database & GoldenGate

• Intermediate Linux Administration

• Familiarity with Cloud concepts and Cloud Native Platform

• Cloud Infrastructure Administration and Networking with Knowledge on Object Storage & File Storage handling and OCI Logging.

• Participate in incident management, operational/security maintenance, software performance analysis, and system tuning.

• Deeper understanding of technology and standards, actively keep abreast of trends and standards, recommend best practices and share learning.

• Knowledge on Database activities like export, import, troubleshooting of data migration issues

• Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred

• Drive projects/technical initiatives and service improvements.

• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements

• Flexible to work in rotational shifts including weekends & Public Holidays
Qualifications:

• Bachelor's or Master's degree in Computer Science, MIS or another technical field or equivalent work experience

• Experience implementing or supporting the operations of Oracle Retail products on cloud is a added advantage

• Should have strong interpersonal skills to be able to make great business relationships with people from various LOBs.

• Need to have excellent written and verbal communication skills for global audience.

• Should possess proven history of working in a virtual team spread across continents


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