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Senior Cloud Application Support Engineer
1 week ago
Responsibilities:
Provide level two application troubleshooting and support for Retail cloud service customer
• Experience on working with the cloud deployment process.
• Debugging and fixing Cloud deployment issues.
• Experience in ORACLE WebLogic/Database Server administration in 24x7 Production environments
• Proficient in Virtualisation & Containers (Setup & - Docker & Kubernetes
• Knowledge around Oracle Autonomous Database & GoldenGate
• Intermediate Linux Administration
• Familiarity with Cloud concepts and Cloud Native Platform
• Cloud Infrastructure Administration and Networking with Knowledge on Object Storage & File Storage handling and OCI Logging.
• Participate in incident management, operational/security maintenance, software performance analysis, and system tuning.
• Deeper understanding of technology and standards, actively keep abreast of trends and standards, recommend best practices and share learning.
• Knowledge on Database activities like export, import, troubleshooting of data migration issues
• Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
• Drive projects/technical initiatives and service improvements.
• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
• Flexible to work in rotational shifts including weekends & Public HolidaysQualifications:
• Bachelor's or Master's degree in Computer Science, MIS or another technical field or equivalent work experience
• Experience implementing or supporting the operations of Oracle Retail products on cloud is a added advantage
• Should have strong interpersonal skills to be able to make great business relationships with people from various LOBs.
• Need to have excellent written and verbal communication skills for global audience.
• Should possess proven history of working in a virtual team spread across continents
Career Level - IC3
Responsibilities:
Provide level two application troubleshooting and support for Retail cloud service customer
• Experience on working with the cloud deployment process.
• Debugging and fixing Cloud deployment issues.
• Experience in ORACLE WebLogic/Database Server administration in 24x7 Production environments
• Proficient in Virtualisation & Containers (Setup & - Docker & Kubernetes
• Knowledge around Oracle Autonomous Database & GoldenGate
• Intermediate Linux Administration
• Familiarity with Cloud concepts and Cloud Native Platform
• Cloud Infrastructure Administration and Networking with Knowledge on Object Storage & File Storage handling and OCI Logging.
• Participate in incident management, operational/security maintenance, software performance analysis, and system tuning.
• Deeper understanding of technology and standards, actively keep abreast of trends and standards, recommend best practices and share learning.
• Knowledge on Database activities like export, import, troubleshooting of data migration issues
• Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
• Drive projects/technical initiatives and service improvements.
• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
• Flexible to work in rotational shifts including weekends & Public Holidays
Qualifications:
• Bachelor's or Master's degree in Computer Science, MIS or another technical field or equivalent work experience
• Experience implementing or supporting the operations of Oracle Retail products on cloud is a added advantage
• Should have strong interpersonal skills to be able to make great business relationships with people from various LOBs.
• Need to have excellent written and verbal communication skills for global audience.
• Should possess proven history of working in a virtual team spread across continents
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