Senior Application Support Engineer

3 weeks ago

Hyderabad, Telangana, India Alter Domus Full time

ABOUT US

We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at

We are looking for a talented support engineer with developer background and desired experience in programming languages such as C# to join our global client facing applications team. Here, you will be part of dynamic team, containing already several engineers and IT experts with different backgrounds, within the IT department of Alter Domus.

Our team has an International culture with many different nationalities and locations (Luxembourg, USA, Malta, ...), you will be able to develop and practice your English, as all communication (verbal and written), meetings and documentation are in English.

It is an exciting moment to accept this challenge, our fast-growing company is passing through an innovation and cloud journey, which will give you the possibility to work in different scenarios and technologies. You will work with legacy on-premise applications as well as cloud container apps which will contribute to your professional growth.

In this role, you should be able to conduct troubleshoots with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about coding and getting things done, we would like to meet you.

Responsibilities

  • You will diagnose and troubleshoot software by researching data or debugging code.
  • Learn and understand the software and business processes for the respective application.
  • As a team player, you should be able to interact with business support and developers to research and identify permanent solutions to common issues.
  • Actively work on hotfixes and other code amendments.
  • Ensure all issues are properly logged and provide prompt and clear feedback on error resolutions.
  • Operate APM tools and develop alerts based on telemetry data.
  • Document technical knowledge in the form of notes, wikis and manuals.
  • Customer oriented attitude, our members understand that putting customers first is part of the team's DNA.

Requirements and skills

  • BSc/BA in Computer Science, Engineering or a related field.
  • Excellent troubleshooting and communication skills.
  • Proficiency in English (verbal and written)
  • Professional experience with at least one OOP language such as C++, C#.
  • Professional experience with APM (Application Performance Monitoring) tools.
  • Professional experience with query languages (T-SQL, KQL, ..).
  • Professional experience with scripting (PowerShell, ...).
  • Professional experience with HTTP protocol.
  • Professional experience with reporting (Power BI).
  • Experience with Azure Cloud and Azure DevOps will be considered as an asset.

#LI-Hybrid

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, birthday leave and graduation leave
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Equity in every sense of the word

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

#LI-HYBRID

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