Senior Technical Support Engineer

1 week ago

Hyderabad, Telangana, India ServiceNow Full time

Job DescriptionWhat you get to do in this role:The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.

In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue.

The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases.

As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

QualificationsQualification & Experience·Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)·6+ years providing customer facing technical support (Web based products or e-commerce preferred)


In order to be successful in this role, we need someone who has:·Working knowledge of the components in a web applications stack.·AngularJS framework knowledge·Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML·Must have basic object-oriented programming skills (Java strongly preferred)·Good to have basic understanding of SQL.·Strong troubleshooting/root cause isolation skills·Demonstrated creative problem-solving approach and strong analytical skills·Must be proficient with analyzing log files and standard debugging concept.·Experience providing web development support is highly desirable.·Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.·Excellent communication skills (verbal and written).


Preferred Skills (Great to have)·Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)·Experience with configuring Virtual Agent and Agent Workspace.·Understanding of bootstrap framework·Understanding of message communication protocols.·Working understanding of JavaScript·Familiarity with Eclipse IDE·Previous experience in software development(or) software consulting.·Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.·Experience providing SaaS support is desirable.


Opportunity:

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally.

Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

We provide competitive compensation, generous benefits and a professional atmosphere.

This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional InformationServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here to learn about our work personas:
flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S.

Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S.

Government.

Please Note:
Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Technical Support Engineer

    2 months ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Kofax Full time

    Job Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Kofax Full time

    Job LevelChoose OneJob PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Technical Support Engineer (Linux Admin, Docker, Kubernetes, SQL, Cloud)Full-timeCompany DescriptionInsightsoftwareis a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting,...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Technical Support Engineer (Linux Admin, Docker, Kubernetes, SQL, Cloud) Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain,...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Kofax Full time

    Job LevelMid CareerJob TitleTechnical Support EngineerAbout the company:Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes.We helped businesses transition from...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Technical Support EngineerFull-timeCompany DescriptionInsightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Technical Support Engineer Full-time Company Description Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment...

  • Senior Technical Support Engineer

    1 month ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Technical Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • HVAC Engineer

    4 weeks ago

    Hyderabad, Telangana, India Magnova Engineer Full time

    Job Requirements Job Title: HVAC EngineerCompany Name: Magnova EngineersLocation: HyderabadSalary: Lacs P.A.Qualification: FreshersJob Description:Kickstart your career as an HVAC Engineer with Magnova Engineers LLP in Vijayawada, Andhra Pradesh. We are seeking enthusiastic freshers to join our team and contribute to innovative projects in the field of...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time

    Senior Technical Support Engineer -MDXFull-timeCompany Descriptioninsightsoftwareis a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management....

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:As a Senior Production Support Engineer, you'll be responsible for production support to internal and external customers. The ideal candidate possesses not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills.The Technical Specialist will contribute to the team by suggesting specific feature requests,...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow...

  • Technical Support Engineering

    1 week ago

    Hyderabad, Telangana, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Oracle Full time

    Oracle provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. Oracle is hiring expert technical support staff for its Private Cloud Appliance engineered system, a cost-effective solution for rapid, hybrid cloud deployment and is the foundation of Oracle deployments which is based upon ...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...

  • Senior Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India CAST AI Full time

    Started out of a personal frustration with ever increasing cloud bills, the CAST AI team is led by serial entrepreneurs who've built successful global companies before. Why CAST AI? CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience....