Senior Technical Support Engineer

2 weeks ago

Hyderabad, Telangana, India Cendyn Full time

Job Purpose:
As a Senior Production Support Engineer, you'll be responsible for production support to internal and external customers. The ideal candidate possesses not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills.

The Technical Specialist will contribute to the team by suggesting specific feature requests, sharing engineering release information, and developing both the internal and external knowledge base on product functionality and best practicesEssential Functions:

Act as the first point of contact for all technical support issues
Provide professional and prompt communication on technical analysis and resolution of customer issues
Have ownership over cases from start to finish including troubleshooting, communicating with the stake holders, and
pulling in other teams
Characterization of the incident, reproduction, diagnosis, and analysis of the root cause
Work with the Business Development, Product, Engineering and QA teams on special projects
Work with the Sales Team on achieving a high percentage of client retention
Contribute to and lead customer support service improvements efforts
Should be flexible in working with 24x7 shifts

Job Requirements:

Required Education and Experience:

  • Bachelor's degree pertaining to computer science or related.
  • 5 to 10 years of relevant Testing experience in a product development environment.
  • Demonstrated competency in Ruby and its related technologies: Ruby on Rails, NodeJS and jQuery.
  • Strong experience with noSQL databases.
  • Familiar with internet technologies such as HTML, CSS, JavaScript (major plus).
  • Will be an added advantage if the candidate can possess knowledge on cloud technologies like Google Cloud and/or AWS

Preferred Education and Experience:

  • Experience as lead is preferred

Expected Competencies:

  • Excellent verbal and written communication skills.
  • Detail-oriented and able to work at an efficient pace.
  • Multi-tasking abilities
  • Strong analytical skills and problem-solving ability
  • Ability to work in a collaborative, team environment and ability to remain positive even during fast paced, potential stressful situations.
  • Requires excellent Organizational, time management and prioritization skills.
  • Requires excellent Communication skills.
  • Requires strong attention to detail

Work Environment:
This job operates in an office environment.

Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled head/AC setting.


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work:
This is a full-time position. Candidate will be expected to work in a 24x7 work schedule.

EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

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