Lady Customer Service Coordinator

1 week ago


Bengaluru, Karnataka, India Digicom Systems Blr PVt LTd Full time

Job Responsibilities:
-


  • Maintain CRM with internal/existing and new clients.
  • Determining the best solution based on the issue and details provided by customers based on the internal discussion with in house technical team.
  • Attending the customer calls and queries, solving problems on the primary level through telephone.
  • Accepting calls, logging the calls, assigning the calls to the respective support engineer.
  • Preparing daily, monthly call reports.
  • Ticketing & Follow up with vendors for pending calls and the spare parts required.
  • Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.
  • Tracks all problems until they get resolved.
  • Routine Helpdesk tasks such as Warranty checks, payment followups, managing ticketing tool.
  • Timely reporting to IT Services Head.
  • Acting as a point of contact to support service users and customers reporting issues.

Job Types:
Full-time, Regular / Permanent

Benefits:

  • Paid sick time
  • Paid time off

Schedule:

  • Day shift

Experience:

- total work: 1 year (preferred)

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