Senior Atlassian Engineer
2 weeks ago
Atlassian products, Jira, Confluence
Skill to Evaluate : 4 to 8 Years
Location :
Bengaluru, Karnataka, India
Job Description :
About this Position :
APAR is looking for an IT Applications Administrator to become part of the IT Applications team that handles the SIE product/project management tools for revenue-generating business units, and trains SIE staff on the use of our applications such as Confluence and JIRA.
Ideal candidates will have a strong desire to build both in-depth technical skills and an ability to develop exemplary client-facing skills.
Candidate will develop front-end and administrative expertise with product/project management solutions and focus on supporting and administering applications, coordinating and responding to support requests, and managing and updating software and :- Independently manage and administer Atlassian products like JIRA and Confluence, as well as other product/project management tools
- Work with customer teams on configuring and managing their workflows, user accounts, custom fields, dashboards etc. in JIRA. Create, copy, and manage JIRA projects based on user requirements
- Work with customers & project teams to determine ways to optimize/improve JIRA setup and workflows. Monitor server usage and work with DevOps team to maintain architectural integrity
- Establish and promote standard processes for the usage of Atlassian tools
- Administer user permissions and security settings to ensure appropriate access levels
- Work closely with the IT team on projects such as major upgrades, data migrations, automations, plugin selection, and integrations with other systems
- Fix and resolve user issues
- Create and maintain documentation on standard processes and usage guidelines
- Test new features and functionalities introduced in vendor updates to ensure compatibility and optimal performance
- Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity
- Write and update technical documentation such as user manuals, system documentation, RCA for Incidents and training materials
- Ensure access to confidential data is appropriately restricted
- Provide guidance and training to teams on usage of product/project management tools
- Bachelor's degree or equivalent experience in ITrelated field
- 3+ years of experience in system administration
- At least 2+ years of experience in configuration and customization of Atlassian tools
- Good understanding of JIRA workflows, permissions schemes, notification schemes, screen schemes, security, reporting, etc
- Good understanding of Confluence space structure and permissions
- Demonstrated experience in installing, configuring and administering Atlassian plugins
- Experience with scripting / integration to automate business processes is a nice to have
- Prior system administration experience involving performance tuning & troubleshooting
- Solid understanding of troubleshooting and problem analysis procedures
- Strong analytical abilities, problem solving skills, and attention to detail
- Excellent communication skills, both written and verbal
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