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Associate - It

3 months ago

Cheran Ma Nagar Coimbatore Tamil Nadu, India Autotex Full time

Associate - IT - Job Description

Position Overview:


As an Associate in the IT department, you will play a crucial role in ensuring the smooth operation of hardware and systems essential for the organization's daily functions.

Your responsibilities will include installing, configuring, maintaining, and troubleshooting end-user computer systems, printers, conference hall IT hardware, CUG mobile devices, and EPABX systems.

You will also be responsible for managing IT hardware ticketing through the HelpDesk system.

Roles and Responsibilities:

  • Install, configure, and upgrade hardware components for enduser computer systems.
  • Maintain and troubleshoot enduser computer systems to ensure optimal performance.
  • Manage and maintain printers, ensuring their proper utilization and resolving any issues that arise.
  • Troubleshoot IT issues and outages promptly to minimize downtime and ensure continuity of operations.
  • Manage IT hardware ticketing through the HelpDesk system, ensuring timely resolution of user issues.
  • Maintain conference hall IT hardware to support seamless meetings and presentations.
  • Manage CUG mobile devices, including provisioning, troubleshooting, and ensuring compliance with company policies.
  • Oversee EPABX system management, including configuration, maintenance, and troubleshooting.

Key Functional Responsibilities:

  • Hardware Installation and Configuration: Proficient in installing and configuring computer hardware components.
  • Troubleshooting: Strong troubleshooting skills to diagnose and resolve hardware and software issues efficiently.
  • Printer Maintenance: Experience in maintaining and troubleshooting printers to ensure uninterrupted printing services.
  • Ticketing Management: Ability to manage IT hardware tickets effectively through a HelpDesk system, prioritizing tasks based on urgency and impact.
  • Conference Hall Support: Capability to maintain and troubleshoot IT hardware in conference halls to facilitate smooth meetings and presentations.
  • Mobile Device Management: Familiarity with CUG mobile device management, including provisioning, troubleshooting, and enforcing security policies.
  • EPABX

System Administration:
Proficiency in managing EPABX systems, including configuration, maintenance, and troubleshooting.

Skill Sets Required:

  • Strong technical skills in hardware installation, configuration, and troubleshooting.
  • Proficiency in managing IT hardware ticketing systems.
  • Excellent problemsolving abilities with a focus on resolving issues promptly.
  • Good communication skills to interact with endusers and provide technical support.
  • Attention to detail and ability to work efficiently under pressure.
  • Familiarity with mobile device management and EPABX system administration is preferred.
  • Relevant certifications or training in hardware maintenance and IT support are advantageous.

Pay:
From ₹30,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Shift:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Travel requirement:

  • Travel

Experience:

- total work: 5 years (required)

Work Location:
In person