Sales Co-ordinator

2 weeks ago

Thāne, Maharashtra, India Planet Hollywood Thane City (SJJ Realty Pvt. Ltd.) Full time
Answer telephone and respond to caller inquiries in a pleasant manner.

  • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
  • Responsible for coordinatinginternally with the sales & marketing team.
  • Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
  • Prepare salesrelated documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
  • Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
  • Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
  • Assist sales team by managing schedules, filing important documents and communicating relevant information.
  • Arrange and coordinate meetings, events and any appointments.
  • Record, transcribe and distribute minutes of meetings.
  • Interaction with client in regards to leads, hotelneeds and client travel.
  • Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
  • Perform hotel site tourswith potential clients.
  • Monitor, screen, respond to and distribute incoming communications.
  • Design, upload, extract and maintain customer databases.
  • Create and manage Company and Travel Agentprofiles on the property management system.
  • Should know the process of merging profiles.
  • Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
  • Print Daily Sales reportsfor each sales managers and submit to Director of Sales.
  • Print Sales managerproductivity reports for each sales managers and submit to Director of Sales.
  • File and retrieve documents and reference materials.
  • Conduct research and collect data to prepare reports and documents.
  • Utilizes efficient sales strategy for the maximization of hotel revenue.
  • Coordinates necessary arrangements with vendorsrelating to sales.
  • Establishes strong relationships with vendors to ensure maximization of hotel revenue.
  • Ensures all documents produced by the Sales Department (i.e. BEO's, contracts, rooming lists, proposals) are completed accurately and on time.
  • Respond to complaints from customers and give aftersales support when requested.
  • Ensure the adequacy of salesrelated equipment or material are available at all times.
  • Other duties as assigned by Director or sales or the management.

Prerequisites:

  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Working knowledge of standard office administrative practices and procedures.
  • Excellent customer service skills.
  • Able to effectively communicate in English, in both written and oral forms.
  • Be friendly, customer centric, smile and able to work in a team environment.

Education:


Diploma or degree in Hotel Management/business management, Good computerskills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access) and Knowledge of sales and marketing modules like Delphi, Opera S&M, Protel S&M etc.


Experience:

Two or more years of experience working in a hotel and coordinating in sales. Previous experience working in a similar role.

Salary:
From ₹20,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Provident Fund

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Thane West, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

Speak with the employer

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