Operations Executive Leisure

2 weeks ago

Pune, Maharashtra, India Equator Travel Management L L C Full time

Equator Travel Management is a leading tour operator based in Dubai-UAE.

We are an IATA-accredited Travel Service Provider and the Dubai Travel and Tour Agents Group (DTTAG) member. We represent a team of travel professionals and DMC based in many countries. We support travel partners who are looking forward to expanding their business from UAE & India, which is now one of the fastest growing and highly potential markets for Inbound and Outbound Travel.

Established in 2020, the Head Office is in Dubai, followed by a competitive direct and representative presence in UAE, India, Thailand, Singapore, Malaysia, Maldives, Sri Lanka, Kenya, etc. Equator Travel Management is an association of renowned, reliable, and independent travel sales & marketing companies. We offer high standards of business and leisure travel services worldwide.

The Role

You will be responsible for :

  • Understanding the client's query.
  • Suggesting the best possible destinations, and routes to the client as per the required trip duration &budget.
  • Doing the entire costing of the ground package including accommodation, sightseeing, transportation, meals, etc. on an Excel sheet or CRM software that we have.
  • Giving quotations with routing, pricing, and inclusions. Aggressively following up on the query until the deal gets closed.
  • Negotiating the best and lowest possible rates with suppliers for all the services. Liaise with travel partners such as airlines, hotels, transfers, sightseeing, etc. to create and manage bookings.
  • Coordinating with suppliers and clients for payments, adhering to the cancellation deadlines. Issuing confirmation vouchers to the client.
  • Briefing the client about the trip and satisfactorily answering their queries. Remaining as one point contact for clients until the end of the trip.
  • Taking feedback from the client as a learning process and building a strong relationship so that the client refers us to more business.
  • Should also be able to handle Domestic sector queries when required.
  • Must be willing to attend to queries or troubleshoot real-time issues outside of office hours in case of emergency.

Ideal Profile

  • Must be a graduate with a bachelor's degree.
  • Must have 3+ years experience in travel & tourism operations.
  • Must have strong and effective communication, organizational, analytical, and decision-making skills.
  • Must have in-depth knowledge of International destinations like Europe, UK, USA, New Zealand, and Africa in terms of Itinerary, Attractions, City Centre locations, and DMCs. Must be well-versed with various B2B portals for hotels, sightseeing, transfers, etc.
  • Must have a good vocabulary to write itineraries, blogs, etc.
  • Must be able to join immediately within a week or two, once selected.

What's on Offer?

  • Work in a company with a solid track record of performance
  • Opportunity to make a positive impact
  • Join a well known brand within Hospitality

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