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Operations Executive
1 week ago
- Operations Executive
Work Location:
Kharadi, Pune
Jobs Roles & Responsibility
- Take complete ownership of the endtoend service delivery for the clients.
- Handle the relationships of their accounts with timely follow up on the
Certification Process completion. - Work with
Cross-Functional Teams to coordinate the delivery of the services. - Maintain
CSAT and NPS scores high. - Collaborate with team members to achieve better results
- Analyzing data and making recommendations to senior management regarding changes to improve efficiency or reduce costs.
- Managing projects that require complex planning and integration of multiple tasks and details.
- Schedule and conduct Profiling Calls with Clients (mostly CXOs) to understand their overall journey and make a consolidated Assessment Sheets that will be shared with companies for recruitment of the senior folks as Board Directors, KMPs, CXOs or Independent Directors.
- Work towards creating the brand awareness around the CXOs on our branding platform like FaceTime With Leaders, Industry Magnates & STALWARTZ.
- Coordinating for conducting live sessions with SMEs and organizing the schedules based on the Participant and SMEs availability.
- Inviting the Delegates to the Webinars and Events as per the schedule to increase the participation.
- Manage the community of the Senior Board Directors by planning, organizing and coordinating various event related activities for World-Class Delegate Experience.
Requirements and Skills
- Proven experience as a Customer Service Executive
- Proficiency in English
- Should be comfortable working with crossfunctional teams.
- Should be confident in speaking with Senior CXOs.
- Selfmotivated with a resultsdriven approach.
- Educational qualification
- Graduate is mandatory.
- Excellent Communication Skills.
- Preferable from Recruitment Background.
- Excellent with MS Office (Excel / PDF / Word / PPT).
Work from Office only -
Mon to Sat
Timings:
9:00 AM to 6:00 PM
Job Types:
Full-time, Regular / Permanent
Salary:
From ₹25,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- Operations: 3 years (required)
- Customer service: 3 years (required)
- Customer relationship management: 3 years (required)
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