Guest Relation Executive

2 weeks ago


Salt Lake City, West Bengal, India Fenicia Hospitality Pvt Ltd Full time

POSITION TITLE:
GUEST RELATION EXECUTIVE - GRE

REPORTS TO:
Front officemanager / Asst. Front office manager

***: Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the property and city. Check on guest movements, complete their pre-registration formalities.

GRE DUTIES AND RESPONSIBILITIES:

  • Welcome guests during checkin and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Coordinating and multitasking job duties in a busy environment.
  • Detailed Guest information
  • Providing excellent customer service as per standards.
  • Check on VIP reservations, complete their preregistration formalities.
  • Maintain upto date information on current promotions, offers and packages
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be able to work shifts days, evenings, weekends and holidays.
  • Professional in demeanors and presentation.
  • Personable, enthusiastic, selfmotivated and able to work independently.
  • Observant, discriminating and detailoriented
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.

EDUCATION:

Must be able to read, speak, write, and understand the primary language used in the workplace.

His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel.

He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.


EXPERIENCE:
One years of Front Office experience, Minimum.

Salary Range: 12-15k per month with added benefits as per govt. compliance.

N

B :
One time free duty meal and free accommodation. Separate accommodation for both Male and female respectively

Salary:
From ₹12,000.00 per month

Benefits:

  • Food provided

Schedule:

  • Flexible shift
  • Weekend availability

Ability to commute/relocate:

  • Salt Lake City ,

West Bengal:
Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Speak with the employer

  • 91-XXXXXXXXXX

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