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Guest Relations Executive

3 months ago

HITEC City Hyderabad Telangana, India AVASA Hotels Full time

**Guest Relationship Executive - Food and Beverage Department**

**AVASA Hotels - Hyderabad, Telangana**

**About Us**: AVASA Hotels is a premier destination in Hyderabad, celebrated for its sophisticated ambiance, top-tier service, and exquisite dining experiences. Our Food and Beverage department is essential to our reputation for excellence. We are seeking an enthusiastic and dedicated Guest Relationship Executive to join our team and enhance our guests' dining experiences.

**Position Overview**: As a Guest Relationship Executive in our Food and Beverage department, you will be the main point of contact for our guests, ensuring they feel welcomed, valued, and satisfied. Your role involves managing guest interactions, resolving issues, and working closely with the team to deliver outstanding service.

**Key Responsibilities**:

- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage guest reservations and seating arrangements to ensure optimal service flow.
- Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
- Maintain a thorough understanding of our menu offerings, specials, and promotions to assist guests effectively.
- Coordinate with the kitchen and service staff to ensure timely and accurate order delivery.
- Gather and analyze guest feedback to continually improve service quality.
- Assist in planning and executing special events and promotions within the Food and Beverage department.
- Uphold high standards of cleanliness, presentation, and overall ambiance in the dining areas.
- Foster positive relationships with regular guests to encourage repeat visits and customer loyalty.

**Qualifications**:

- Previous experience in a customer service or guest relations role, preferably within the hospitality or food and beverage industry.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest service.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- A friendly, approachable, and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of reservation management systems is a plus.
- Passion for the food and beverage industry and a commitment to providing exceptional guest experiences.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development within a renowned hospitality brand.
- A dynamic and supportive work environment.
- Employee discounts on dining and other hotel services.
- The opportunity to be part of a team that values innovation and excellence.

**AVASA Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Join us at AVASA Hotels and be a part of a team that prides itself on creating exceptional dining experiences every day. We look forward to welcoming you on board

Pay: ₹15,500.00 - ₹24,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 10/06/2024