Front Office Manager

1 week ago


Cochin, Kerala, India Accor Full time

Job Description
Assign sufficient manning to cater for daily operational needs Planning of VIP arrivals and departures and ensuring operational efficiency Develop and maintain strong guest relationships to ensure guest loyalty Handle guest issues when needed Plan and review rosters to ensure productivity goals are met Conduct audit checks on service standards and ensure compliance with hotel standards Ensure operations are in order, guests assistance required is rendered accordingly and hotel's service standards are met Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system Facilitate preventive maintenance program with housekeeping and engineering Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities Track and Forecast daily, weekly and monthly Of Loyalty Program Planning, reviewing, training, monitoring, evaluation and counseling of employees Handling and investigation of guest requests/complaints Counseling and disciplinary action for colleagues non-compliance with procedures and behavior Attend any department and operational meetings Ensure grooming standard set by the hotel at all times Ensure work areas are adequately stocked and inventory properly recorded Ensure department compliance with safety and security procedures at all times
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