Manager, Client Services

2 weeks ago


Gurgaon, Haryana, India Cvent Full time

About the Company:

Cvent is a prominent company in the meetings, events, and hospitality technology sector. With over 4,800 employees and a customer base of around 22,000 globally, including 53% of the Fortune 500 companies, Cvent is a key player in the industry.

Established in 1999, Cvent provides a complete event marketing and management platform for marketers and event professionals. The company also offers software solutions to hotels, special event venues, and destinations to enhance their group/MICE and corporate travel business. The technology developed by Cvent brings together millions of individuals at events worldwide, revolutionizing the meetings and events domain through innovative tech that facilitates human connections.

At Cvent, the focus is on its people, with a strong culture that encourages intrapreneurship - motivating employees to think and act like entrepreneurs, empowering them to take risks, make decisions, and drive the company forward.

The company emphasizes the value of diverse perspectives, nurturing a culture that appreciates differences while building on commonalities.


Position Overview:
As a Team Manager, you will be leading a team of approximately 50 high-end product support consultants in a B2B setting. Your responsibilities will include managing key SLAs, developing team members, and recruiting and cultivating future talents.

Key Responsibilities:
  • Manage a team of around 50 product support consultants in a B2B environment
  • Ensure the team meets key SLAs
  • Develop and supervise team members
  • Recruit and train future team members
  • Create and implement strategies to maintain high performance levels
  • Identify and execute innovative business ideas to enhance service delivery
  • Enhance efficiency and drive top-line growth
  • Monitor team performance and conduct performance evaluations
  • Make employment decisions and set performance goals
  • Manage communication with clients
  • Prepare business cases, execute plans, and seek necessary approvals
Requirements:
  • Proficient in modern workforce management practices and QA processes
  • Demonstrates strong people management abilities
  • Exhibits robust business acumen, ethics, and integrity
  • Passionate about advocating for customers
  • Excellent presentation and analytical skills
  • Ability to track key performance metrics and make informed business decisions
  • Identify, model, and implement solutions for business scenarios and client requirements
  • Skilled in Microsoft Office software packages


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