Client Services Coordinator

7 days ago

Gurgaon, Haryana, India Aviyana HR Solutions Full time

Position:
Service Coordinator (Hotel Industry Only)

  • Opening and closing up of the centre

2. Reception Service
The reception service will be provided and managed to ensure it meets the business needs of the clients. All services should be carried out in a courteous and timely manner.

The ranges of services that are provided through reception are detailed below: Reception and security:

  • Meet and greet clients as they enter and leave the building
  • Notify clients of visitor arrival
  • Issue permanent and temporary visitor access passes
  • CCTV management
  • Security equipment operation
  • Key issue and control

Conference and Meeting Rooms:

  • Manage booking and enter into Centre charge
  • Manage setup of rooms and provision of materials
  • Manage request for audiovisual equipment
  • Manage request for catering and refreshments
Help Desk

  • Receive, coordinate and monitor all requests for services and assistance
  • Provide uptodate progress of request
  • Record the outcome and response time to request
Switchboard Service

  • Switchboard operation to receive and transfer all incoming calls
  • Assist resident staff with general telephone enquiries
Postal Services

  • Receive, sort and distribute incoming client mail to the post boxes
  • Sort out and post client outgoing mail needs to be delivered by the client to reception before 4.30p.m
  • Record all post into Centre charge
Courier Services

  • Arrange collection of small packages and items of urgent mail for clients
- o Record all items into Centre chargeo Receive incoming courier deliveries for clients

  • Record faxes send out by the client and enter into Centre charge
Taxi booking service

  • Manage booking of taxi/minicabs to collect clients and visitors
3.


General Housekeeping - this includes bi-hourly floor checks making sure all floors are maintained to a high level of cleanliness.

All kitchen and toilets are clean and tidy and fully stocked.

4. Client Services

  • Client move in and move out
  • Preparation and maintenance of client files
  • Client retention
  • Client carebuilding and maintaining client relationships
  • Dealing with all client enquiries and taking action
  • Secretarial and administrative duties as and when required
  • Management and maintenance of showrooms and standard room set up
5.
General Admin work - this includes general files, typing, collecting invoices, delivery notes and purchase orders. Ensure welcome books are prepared and up to date.

6. Stock control and maintenance

  • Maintaining coffee and water supplies and ordering when necessary
  • Furniture audits

7. Marketing/Sales

  • Assisting with sales enquiries where possible and passing back information to the sales team
  • Assist in viewing by presenting switchboard counsel to potential clients
  • Assist in sales packs for BDM/SD's
  • Attending daily, fortnightly and monthly team meetings - some of these may be held outside of normal office hours
-
The details of this role may vary according to company needs and changes - amendments may be made wit hout_
-
notice._

Health & Safety

  • To ensure that the company's Health & Safety Policies and Procedures are adhered to and ensure that they are
followed in line with the employees responsibilities.

  • Employees are reminded that they have a legal responsibility to take reasonable care for the heal th and safety
of themselves and others by adopting the safe working practices given to them in either written o r verbal

communication, such that they do not put themselves, fellow employees, clients or visitors at risk

  • Duty of care for all business users.

General Responsibilities

  • Understand and comply with all relevant company rules, agreements, policies and procedures.
  • Read and comply with instructions and directions as communicated via signs, notice boards and memos.
  • Conduct yourself, at all times, in a professional and responsible manner, promoting a good and pr oper image in
accordance with company standard.

Limits of Authority

Personnel:
No authority to appoint, discipline or dismiss employees.

No authority to approve annual leave or absence.

Financial:
No Authority to spend or commit the company to spend.

No authority to sign agreements or contracts.

Operational:
No authority to alter agreed procedures or policies.

I have read the above job description and understand that it forms part of my contract of employ ment. This

document should be reviewed periodically by employee and Line Manager.

Name:
Signature: Date:Job Description

Position:
Service Coordinator (Hotel Industry Only)

Reporting to:
Business Centre Manager

  • Opening and closing up of the centre

2. Reception Service
The reception service will be provided and managed to ensure it meets the business needs of the clients. All services should be carried out in a courteous and timely manner.

The ranges of services that are provided through reception are detailed below: Reception and security:

  • Meet and gr

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