Client servicing manager

1 week ago


Gurgaon, Haryana, India American Express Global Business Travel Full time

Amex GBT Mission: At Amex GBT, we believe in the power of travel to make a positive impact on our industry, inspiring our colleagues to success in a collaborative and inclusive culture where every voice is valued.

Join Us: Ready to start a fulfilling career path with us?

What You'll Do on a Typical Day:

  • Manage inbound calls and emails from clients to assist with their account needs
  • Proactively engage with clients to offer consultative support for their travel programs
  • Handle escalations from clients, collaborating with internal teams to resolve issues
  • Analyze client needs to improve profitability
  • Manage client implementations and de-implementations
  • Communicate updates to client key contacts
  • Conduct presentations and business reviews
  • Maintain databases and collaborate with different business units for servicing and promotional initiatives

What We're Looking For:

  • Graduate with 6-9 years of client management experience
  • Develop and execute regional business plans in consultation with global account and client management teams
  • Act as a central point of contact for regional client relationships
  • Collaborate with local and global teams to identify program opportunities

Location: Gurgaon, India

The Amex GBT Experience:

Work-Life Balance: Discover your happy medium at Amex GBT

  • Flexible Benefits: Tailored benefits including insurance plans, retirement programs, and more
  • Travel Perks: Weekly deals on flights, hotels, cruises, and car rentals
  • Skills Development: Access to global tuition assistance, leadership courses, and new job openings
  • Diversity and Inclusion: Connect with colleagues through global inclusion groups
  • Wellbeing Support: Resources for mental and emotional health

We value diversity and provide equal employment opportunities without regard to age, gender, race, religion, or disability. Accommodations are available for individuals with disabilities upon request during the hiring process.

What if You Don't Meet Every Requirement? If you're passionate about our mission, apply anyway - you might be the perfect fit for our team



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