Technical Manager

2 weeks ago

Mumbai, Maharashtra, India DSM Full time

Location- Mumbai

Job model – Onsite

Position - Quality IT Systems Specialist (Lab Systems)

Purpose of the job

The purpose of the job is to manage Quality IT, Process and data systems by providing global application support from business side in order to achieve the quality and compliance goals of dsm-firmenich. To ensure and further develop efficient and effective Quality Management Systems with regards to continuous improvement, internal control and operational excellence.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Cusotmers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authencity is celebrated.

Key Areas of Accountability / Responsibility

Support technical realization of Quality/IT projects within the BUs according to company guidelines which includes analysis, development and implementation of systems and process improvements, with primary focus on lab-based applications. Responsible for the day-to-day support, including Master Data Maintenance. Application Support according CSV Guidelines and company management directives. Ensure a consistent understanding of the user requirements and project goals for all project stakeholders. Provides business support to the system while acting as a liaison between the business and the IT global departments. Works with site Key Users, Business Process Owner(s) to answer questions and resolve incidents. Manages, coordinates and responsible for 2nd level support and escalates issues to the 3rd level support (Vendor).Implementation of software design specification, development, testing according to CSV Guidelines. Creation and management of system documentation (e. g. CSV documents, user and technical manuals, standard operating procedures) and ensure the documentation availability and it's up to datedness. Support the BUs with specific knowhow in quality and laboratory systems and processes. Performs system updates to ensure the potential benefits of the system are realized,Monthly Reporting.

You Bring

Applicant possesses a business background, preferably with an international orientation, combined with a broad knowledge in the Quality IT Systems domain and specific technical knowledge within the supported systems.Assists and advises users in multiple systems at multiple sites. Understanding of quality and compliance requirements.Understands Computer System Validation and the additional controls that are required to safeguard the ongoing compliance, validation of a system. Gathering and analyzing global relevant quality key performance indicators for continuous improvement and operational excellence Bachelor's Degree preferred, ideally in the field of Business Administration, Information Management. High level of conceptual and analytical thinking. Broad functional knowledge of available Quality IT solutions. C onsultancy skills; including Information / Requirement analysis, technical writing and good testing procedures.Fluent in English; excellent oral and written communication skills.Capable of working in an international multi-cultural network on a local, regional and global basis.Strong communicator who can engage with all levels in the organization as well as other organizations such as GIS or SCM or sales/ customer service. Soft & social skills: flexibility, reliability, sense of responsibility, proactive, result-oriented. Extensive communication skills and should be willing to work independently and in a team. Minimum 5 years' experience in a related field is preferred. Experience of problem solving and decision making for quality systems (e. g. LIMS, Chromeleon, TrackWise, Documentum). Proficiency in usage of applicable business software with the ability to develop spreadsheets, reports and databases.

We Bring

A team of diverse employees who aren't afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees. The encouragement you need to develop and achieve personal growth. A role that is crucial on projects and allows you to build your brand. A caring and supportive environment where you're empowered to grow and share your ideas.

The application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Kubra Ali Khan, Talent Acquisition ()

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse worforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity,national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds ,genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.

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