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Associate Operations Technician
1 week ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
What Part Will You Play?
Assist in the resolution of issues under guidance from senior team members. Conduct routine monitoring of Backup Schedules across all platforms. With support and guidance from senior team members undertake batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication. With guidance provide 1st Level technical support during operational activities and escalate to specialist technical support appropriately in accordance with Global Payments Incident Management processesWhat Are We Looking For in This Role?
Minimum Qualifications
High School Diploma or Equivalent Typically No Relevant Experience RequiredPreferred Qualifications
Associate's Degree In IT StudiesWhat Are Our Desired Skills and Capabilities?
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. Batch/File transfer monitoring - Ability to monitor batch execution and file transfers to meet commitments with clients System monitoring - Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies. Ability to multi task - Ability to monitor multiple applications and data transfer protocols to meet customer needs.-
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Pune, Maharashtra, India Global Payments (Beamery) Full timeDescription:Summary of This Role:Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not...
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