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Associate Operations Technician

3 months ago

Pune, Maharashtra, India Global Payments (Beamery) Full time

Description:

Summary of This Role:


Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided.

Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation.

Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

What Part Will You Play?:

  • Assist in the resolution of issues under guidance from senior team members.
  • Conduct routine monitoring of Backup Schedules across all platforms.
  • With support and guidance from senior team members undertake batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.
  • With guidance provide 1st Level technical support during operational activities and escalate to specialist technical support appropriately in accordance with Global Payments Incident Management processes

What Are We Looking For in This Role?:

Minimum Qualifications

  • High School Diploma or Equivalent Typically No Relevant Experience Required

Preferred Qualifications

  • Associate's Degree
  • In IT Studies

What Are Our Desired Skills and Capabilities?:

  • Skills / Knowledge
  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.


 Job Complexity
  • Works on assignments that are routine to semiroutine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decisionmaking.


 Supervision
  • Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.


 Batch/File transfer monitoring
  • Ability to monitor batch execution and file transfers to meet commitments with clients


 System monitoring
  • Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.