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Endpoint Engineer

3 months ago

Mumbai, Maharashtra, India Comprint Tech Solutions Full time

Job Description: Endpoint Engineer - Laptops, Desktops, and Workstations

Position: Endpoint Engineer

Location: Bhiwandi, Maharashtra

Employment Type: Full-Time

Reporting To: Pritesh Waghela

Salary Range: INR 22,000 to INR 24,000 per month (in hand)

About Us:

Comprint Tech Solutions is a leading IT hardware distribution company specializing in refurbished assets. As a trusted name in the industry, we pride ourselves on delivering high-quality, reliable, and cost-effective IT solutions to our customers.

Role Overview:

We are seeking a dedicated and experienced Endpoint Engineer to join our team. The Endpoint Engineer will be responsible for refurbishing old IT equipment, including laptops, desktops, and workstations, based on service criteria. This role requires handling remote and on-site service calls as necessary to ensure the optimal performance and reliability of our IT assets.

Key Responsibilities:


• Refurbish and restore laptops, desktops, and workstations to meet predefined service criteria and quality standards.


• Diagnose, troubleshoot, and repair hardware and software issues in endpoint devices.


• Perform hardware upgrades, installations, and configurations as needed.


• Conduct remote and on-site service calls to address customer issues and provide technical support.


• Maintain accurate records of all service activities, including diagnostics, repairs, and customer interactions.


• Ensure compliance with company policies and industry best practices for data security and equipment handling.


• Collaborate with other IT teams to optimize asset performance and lifecycle management.


• Provide training and guidance to customers and end-users on the proper use and maintenance of IT equipment.


• Stay updated with the latest industry trends, technologies, and best practices related to endpoint devices.

Qualifications:


• Proven experience in refurbishing and servicing laptops, desktops, and workstations.


• Strong knowledge of hardware components, operating systems, and diagnostic tools.


• Excellent troubleshooting and problem-solving skills.


• Ability to handle remote and on-site service calls professionally and efficiently.


• Strong communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Valid driver's license and willingness to travel for on-site service calls as required.

Preferred Skills:


• Experience with remote support tools and ticketing systems.


• Familiarity with various operating systems, including Windows, macOS, and Linux.


• Knowledge of networking fundamentals and basic network troubleshooting.

What We Offer:


• Competitive salary and benefits package.


• Opportunities for professional growth and development.


• A supportive and collaborative work environment.


• The chance to work with cutting-edge technology and innovative solutions.

How to Apply:

Interested candidates are invited to send their resume and a cover letter detailing their qualifications and experience to with the subject line "Application for Endpoint Engineer - Laptops, Desktops, and Workstations."

Comprint Tech Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.