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Executive

3 months ago

Mumbai, Maharashtra, India LenDenClub Full time
Executive

  • Customer Service

About LenDenClub


LenDenClub is a leading peer-to-peer lending platform that provides an alternate investment opportunity to investors or lenders looking for high returns with creditworthy borrowers looking for short-term personal loans.

With a total of
8 million users and 2 million+ investors on board, LenDenClub has become a go-to platform to earn returns in the range of 10%-12%.

LenDenClub offers investors a convenient medium to browse thousands of borrower profiles to achieve better returns than traditional asset classes.

Moreover, LenDenClub is safeguarded by market volatility and inflation. LenDenClub provides a great way to diversify one's investment portfolio.

LenDenClub has raised
US $10 million in a Series A round from an association of investors.

With the new round of funding, LenDenClub was valued at more than US $51 million in the last round and has grown multifold since then.


Why work at LenDenClub

LenDenClub is a certified great place to work. The certification comes from the Great Place to Work Institute, Inc., a globally renowned firm dedicated to evaluating companies for their employee satisfaction on the grounds of high trust and high-performance culture at workplaces.


As a LenDenite, you will be a part of an enthusiastic and passionate group of individuals who own and love what they do.

At LenDenClub we believe in creating leaders and with you coming on board you get to work with complete freedom to chase your ultimate career goal without any inhibitions.


Responsibilities & Duties

  • Focus on end customer experience to improve NPS and CSAT
  • Respond to customer reviews across various platforms (Facebook, Play Store, App Store).
  • Update and maintain supportrelated documents & guides
  • Identify & assess customers' needs to achieve satisfaction
  • Interact with clients over chat support
  • Work with products & marketing team to improve customer experience