French Customer Support Agent –
1 week ago
This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting.
Key Responsibilities as the
French Customer Support (Sportsbook)
Agent in
Cape Town:
Provide telephonic and e-mail service and support to customers placing online sports bets.
Offer advice to customers engaging in online sports betting.
Respond to technical and/or account-related queries raised by customers.
Conduct research using available resources, such as sports shows on television, to adequately respond to queries.
Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.
Escalate complex queries to the line manager.
Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.
Accurately onboard new customers by opening betting accounts.
Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers' online accounts accordingly.
Requirements for this
French Customer Support (Sportsbook)
Agent role in
Cape Town:
Fluent in French (Native)
Matric (High School Diploma)
Minimum of 2 – 3 years' experience in call centers (essential)
Minimum of 2 years' experience in a sportsbook/casino environment (preferred)
Availability for shift work
Strong understanding of customer service principles and practices
Knowledge of the rules of a wide variety of sports
Understanding of odds and betting
Fully computer literate
If you meet the above requirements for this
French Customer Support (Sportsbook) Agent
job in Cape Town, we want to hear from you Send your CV today.
If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
RequirementsAccount-related Support, Cape Town Job Opportunity, Casino Environment, Computer Literacy, Customer Service Principles, E-mail, French Customer Support, Gaming Operator, Job Application Cape Town, Odds and Betting Knowledge, Online Sports Betting, Queries, Service, Shift Work, Sports-book Call Centre Agent, Sports-book Environment, Technical, Telephonic Support-
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