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Vietnamese Customer Support Agent
3 months ago
Vietnamese Customer Support Agent
to support their operations from South-East Asia.
In this role, you will play a critical part in ensuring a seamless experience for our players, addressing their inquiries, resolving issues, and providing top-notch customer service
Key Responsibilities:
Provide exceptional customer support to Vietnamese speaking players, ensuring their inquiries are resolved promptly and professionally.
Manage and engage with Vietnamese VIP players, offering personalized service and creating a premium gaming experience.
Stay updated on Vietnamese gaming trends and regulations to enhance customer interactions and provide relevant insights to the team.
Collaborate with cross-functional teams to optimize the overall gaming experience for the Vietnamese audience.
Support on ad-hoc projects as required
Ideal profile:
A minimum of 1-2 years experience in a similar role, ideally with experience in the online Casino and Sports Betting Industry
Exceptional communication skills, both written and verbal in Vietnamese and English
Strong problem-solving skills to address customer issues creatively and provide timely and effective solutions.
Familiarity with customer support software like Intercom, CRM systems, and other relevant tools used within the industry.
