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India Client Service Representative
3 months ago
Description
The Listed Derivatives (Exchange Traded Derivatives) business offers execution and clearing services for firm clients and internal franchise desks who wish to execute and/or clear listed derivatives (futures and options) across global execution venues (exchanges) and CCP's (Clearing Houses). The LD business caters to clients in Europe, US and APAC and is supported by dedicated operational teams across the globe.
Listed Derivatives Client Services ensure client Trades/Cash Commissions and Fees are correctly booked on Back-office trade capturing system on trade date. As ETDs are primary tool of hedging portfolios you will play a critical role in managing risk for DB and our clients on day-to-day basis and more so during global events which cause volatility in the financial markets.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and aboveYour key responsibilities
Manage all communications directly with the clients on all trade related queries in both verbal & written form. Which includes statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications. Provide due diligence on all downstream systems for EMEA/US supported exchanges to ensure proper trade capture; including all pertinent data for DB cleared client business. Research and resolve issues and inquiries regarding exchange facing trades, Liaise with clients, client service, trade support, trading desks, reconciliations teams, and outside firms in a timely manner to efficiently process all Top Day business and resolve any outstanding issues Interact with internal & external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectationsYour skills and experience
Futures & Options business and market knowledge. Sound understanding of the Futures industry particularly, including regulations, clearing, expiration & brokerage processes is a huge positive Knowledge and experience with GMI / FIS/Docs applications, is a positive Experience in a client facing role is a must. Should also be able to investigate process automation & improvements, while being able to document work-flows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience Must have good oral and written communication skills.How we'll support you
Training and development to help you excel in your career. Flexible working to assist you balance your personal priorities A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs