Manager Marketing – Revenue Quality

2 weeks ago

Hyderabad, Telangana, India FedEx Full time

Marketing Manager Job Description

Responsibilities:

  • Measure & monitor performance metrics for key pricing strategies across different customer cohorts, industry verticals, business segments, etc. to generate insights and provide recommendations.
  • Utilize expertise of analytical and BI capabilities to discover patterns and trends, craft compelling and intuitive insights for the end users to aid data-driven execution of pricing and revenue management strategies across FedEx business segments.
  • Be the enabler of productive collaborations across global teams by striking effective stakeholder relations with peers, superiors, and subordinates. Connect the dots to identify opportunities for the team to lead and partner with global teams on corporate critical advanced analytical initiatives in Revenue and Commercial domains.
  • Develop a prioritized roadmap of analytical projects and KPI performance measurement needs in consultation with global revenue management stakeholders and lead the team on the execution to achieve project goals, milestones, and key measurements of success.
  • Promote innovative thought process and holistic view of problem solving by looking at data across pricing, competitor offerings, customer experience, marketing, etc. areas to improve quality of revenue expected from targeted customer acquisition and retention programs.
  • Develop and lead a high performing global pricing analytics team. Coach and mentor team members to perform at elevated levels of effectiveness & efficiency in meeting the data, analytics & insights needs of the global revenue management teams.
  • Provide timely feedback to team members on their performance and focus areas to enable meaningful work engagement and a growing career trajectory.
  • Guide team members to use the appropriate internal and external data as relevant and applicable across different customer & pricing analytics projects.
  • Provide guidance in identifying and defining data needs & requirements and technical oversight for integrating new technologies or new initiatives to capture necessary data for measurement, tracking & analysis.
  • Effective and timely communication with all levels of management, facilitate meetings, and build effective working relationships across various business & technical/IT stakeholders.
  • Perform in a challenging environment with competing priorities and tight deadlines.

Skills required:

  • 8+ years of experience in pricing and/or marketing analytics insights & recommendations with 2+ years of experience managing a team and guiding them through project planning, data analysis, visualization, story boarding and measurement & tracking KPIs for success.
  • Technical skills and expertise in tools like SAS, SQL, Python, Power BI
  • Subject matter expertise in data processing & transformation, data analytics & reporting, business intelligence & visualization and story boarding of insights & recommendations in easy to consume formats by various levels of stakeholders – project leads, managers, senior leaders, etc.
  • Business acumen, commercial focus, and curiosity to keep abreast of market/industry/competition/customers.
  • Demonstrated leadership skills with the ability to effectively influence across all levels of the organization.
  • Demonstrated persistence to catalyze change and improvement.
  • Lead teams/self through changing priorities to advance initiatives while iterating rapidly to provide data driven insights to execute on portfolio/product/customer segment strategy.
  • Strong project management skills and team management experience with managerial abilities to manage a team of data enthusiasts.
  • Effective communication skills, both verbal and written, and strong interpersonal skills
  • Strong problem-solving, analytical, critical thinking, and troubleshooting skills.
  • Masters/Post Graduation degree in Business Administration, Engg/Technology, Marketing, Economics, Econometrics, Statistics, Ops Research

Judgement & Decision Making Skills;Planning & Organizing Skills;Influencing & Persuasion Skills;Presentation Skills;Leadership Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

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