Customer Success Expert

2 weeks ago

Ahmedabad, Gujarat, India Translate By Humans Full time

Translate By Humans is looking for a highly-organised, fast-learning and dedicated Inbound Sales Expert with great work ethics to tend to customer needs and ensure smooth cooperation.

- **Daily Client inquiries** on the Zoho desk which includes all kinds of services (Translation, Subtitling, Interpretation, Transcription, and Voice over).
-
Understanding the type of inquiry, responding to them on time, and in a service oriented manner.
-
Getting on a client call as and when needed to build client relationships.

  • Price and quote client(s) to win new projects and maintain profit margins.
-
Be the point of contact between the client and internal team.
-
Be responsible for accurately conveying the client's requirements to the projects team.
-
Tracking and reporting on project progress to the client as needed.
-
Review the deliverables before sending them to the client(s).
Sending final files and getting feedback from the client(s).

  • Detailed knowledge and
    ability to handle client queries and communicate them to the Projects team.
-
Maintain and strengthen client relationships with existing and new client accounts through regular communication, reports, and strategic development plans.

Requirements:

-
Education: Bachelor's degree or higher education preferred.
-
Experience: - 2 years of relevant experience in the Localisation industry as a Business Development Executive or Client Relationship Executive.

  • Should be
    willing to work in UK shift 1 PM to 10 PM IST.
  • Proficiency in utilizing enterprise
    tools such as CRM, CAT tools, and Understanding of Localisation file formats.*
  • Ability to communicate, present, and influence key stakeholders at all levels of an organisation.
-
Excellent presentation, interpersonal, verbal, and written communication skills.
-
Team worker and ready to meet client's expectations as promised (This includes working on weekends - if needed and urgent).

  • Additional language skills will be an advantage and should have Customer Service abilities.
  • A proactive approach to work in a timesensitive work environment and dynamic to learn new things.

Benefits:

  • Join the Best Place to Work (Yes, we are not hesitant to claim it because we align our values and practices to ensure a safe and enjoyable work space)
  • Access to toptier clients and complex business challenges
  • Work with a collaborative team who supports and encourages each other
  • Continuous development through our comprehensive learning approach
  • Tools, equipment, and guidance you need, to not just succeed but set new heights of success
  • We believe diversity helps us become better versions of ourselves. If you are part of our team, you are our Human, and we appreciate and respect you for who you are.
  • We encourage and fully support flexible working

Job Information:

Industry

  • Language Services
Work Experience

  • 1 2 years
City

  • Ahmedabad
Province

  • Gujarat
Country

  • India
Postal Code

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