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Customer Support Executive
1 week ago
Job Title:
Customer Support Executive (Female Only)
Job Type:
Full-time (6 days a week)
Shift Timing: 8:00 am - 5:00 pm IST
Salary Range:
Up to Rs. 23,000
Company Overview:
Our client is a revolutionary fertility-tech company dedicated to empowering women and their partners to take control of their fertility journey.
We aim to prioritize every customers' needs and strive to provide exceptional support and guidance throughout their experience with us.
We are seeking a passionate and empathetic Customer Support Executive to join our team and ensure that our customers receive outstanding assistance and care.
As a Customer Support Executive, you will be responsible for engaging with our clients customers, providing them with accurate information, and addressing their queries and concerns promptly.
Responsibilities:
- Demonstrate exceptional empathy and communication skills to connect with customers effectively.
- Understand and address customer inquiries regarding women's fertility and egg freezing.
- Provide accurate information about our clients' services and offerings.
- Ensure that customer issues are resolved promptly and satisfactorily.
- Maintain detailed records of customer interactions and transactions.
Requirements:
- Strong communication skills and the ability to empathize with customers.
- Basic understanding of women's fertility and egg freezing.
- Excellent problemsolving skills and attention to detail.
- Have your own personal laptop.
- Ability to work 6 days a week.
Benefits:
- Chance to make a meaningful impact on women's lives and fertility journeys.
- Opportunity to be part of a dynamic and innovative team.
- Training and support provided to enhance skills and knowledge.
Job Types:
Full-time, Permanent
Pay:
Up to ₹23,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have your own laptop?
- In your own words, explain what egg freezing means to you and why women are seeking it more these days.
- Are you comfortable working in morning shift? (8 am 5 pm)
- Are you comfortable to work from office (hybrid) at Ghatkopar West?
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work Location:
In person
Expected Start Date: 01/05/2024
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