Lead Service System Designer
7 days ago
- Conceptualize and define ideal state for serviceability for PCS Platform programs
- Coordinate service strategy for on-prem and cloud solutions
- Work with PCS Product teams to ensure platform service roadmap meets their needs
- Develop PCS Platform service roadmap, ensuring alignment with platform releases
- Work with LSIs to align & implement service strategy and features
- Ensure design integrity and progress through visible metrics
- Prepare service strategy and sign off for each milestone
- Collaborate with field service organizations for deployment readiness
- Establish service scorecard to track service deliverables
- Ensure end user and service persona training readiness
- Work with third-party partners for service strategy and agreements
- Sync up with engineering team and Program manager on progress and updates
- Comply with Quality Manual, policies, and regulations
- Identify and report quality concerns and take corrective action
- Drive compliance of Regulatory and Quality requirements
- Identify and implement continuous improvement initiatives
- Validate GxP relevant applications
- Comply with change management instructions
- Bachelor's Degree in Computer Science or STEM Majors
- Minimum 10 years of professional experience
- Experienced in end-to-end product development and service engineering
- Strong knowledge of engineering design principles and technologies
- Experience in software programming for cloud/on-premise solutions
- Demonstrated problem-solving skills
- Excellent communication and influencing skills
- Ability to lead small teams and initiatives
- Design For Reliability (DFR) or Design For Service (DFS) experience
- Hands-on serviceability feature knowledge
- Experience with platforms and Agile teams
- Experience in Service or Systems Engineering
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Lead Design System
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Lead Service Designer
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System Designer
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System Lead Engineer
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System Design Lead Job Details Alstom
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