Sales Process Associate

1 week ago


Thiruvananthapuram, Kerala, India Techfaya Innovations Pvt Ltd Full time
Company Description

  • FAYA, with its Head-Quarters in Ontario, California, has its Global Technology Centre at Technopark, Trivandrum, India. Our focus of operation revolves around Technology, Marketing, and Branded Merchandise. We help our customers grow their businesses by providing the finest branded merchandise, the most innovative technology platforms, the most inspired creative concepts, and the most effective marketing solutions._
  • Our services include ecommerce solutions, web design and development, app development, and ERP solutions apart from the plethora of other services that our clients may require to solve their business challenges from time to time._
  • It's the quality and service without compromise that has made us the partner of choice for some of the world's leading brands such as Red Bull, Uber, Honda, Volvo, Nestle, The Salvation Army, and many more._
  • At FAYA, we strive to provide our customers with the finest apparel & other solutions at competitive pricing and impeccable customer service. _
  • We take a personal interest in every customer's needs and ensure the best products and services are provided thereby creating customer delight._

For more information:

Job Description:

Responsibilities

  • Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.
  • Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Developing and implementing process improvements to increase efficiency in customer service operations.
  • Use advanced sales techniques, understand customers' needs to receive all information required to process these quotes, close the sales and pass them to the production team.
  • Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.
  • Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.
  • Document & oversee customer calls in the database system; including resolutions, issues, and general notes.

Qualifications:

  • Excellent verbal and written communication skills.
  • Excellent leadership, communication, sales, and customer service skills.
  • Ability to stay calm under pressure and maintain a positive attitude.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent
    phone etiquette and active listening abilities.
  • Must be a quick learner with an exceptional ability to make decisions.
  • 24 years of customer service/sales experience(mandatory) with US customers preferably in a leadership role.
  • Should be completely comfortable working in US shifts(9:30 PM to 6:00 AM)
  • Work from office.
Additional Information

  • An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.
  • A clear performance management system and incentive plan.
  • Family Health Insurance with up to 2L Sum Insured.

- _ Refuel_
  • Inoffice snacks/coffee and refreshments.
  • 5 days working (Monday-Friday)
  • Timings : 9:30 PM to 6:00 AM
  • Salary: 3.6 to 7.2 LPA


  • Thiruvananthapuram, Kerala, India Techfaya Innovations Pvt Ltd Full time

    Company Description FAYA, with its Head-Quarters in Ontario, California, has its Global Technology Centre at Technopark, Trivandrum, India. Our focus of operation revolves around Technology, Marketing, and Branded Merchandise. We help our customers grow their businesses by providing the finest branded merchandise, the most innovative technology platforms,...

  • Sales Associate

    1 week ago


    Thiruvananthapuram, Kerala, India NeoITO Full time

    Job Description:A sales associate is usually responsible for welcoming customers, maintaining floor appearance, directing customers to goods and operating cash registers. They ensure that their company makes more sales and gets customers products suited to their needs.Responsibilities: Should be able to learn the product endtoend Should have good business...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family:GIC Process (India)Travel Required:NoneClearance Required:NoneWhat You Will Do: Review and conclude alerts generated by fraud prevention/monitoring systemsContinue to monitor current trends in Fraud landscape, suggest preventive & corrective measures.The primary responsibility is to review potential fraud alert to protect our customers from fraud...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family: GIC Process (India)Travel Required: NoneClearance Required: None What You Will Do: Performing AML alert reviews where a Transaction Monitoring Analyst seeks to mitigate risks associated to financial crimes and potentially suspicious activity. Applying research and analytic techniques to digest complex information sets in order to make logical...


  • Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full time

    Responsibilities: Developing and sustaining long-lasting relationships with customers. Preparing, reviewing, and finalizing sales proposals. Utilizing social media platforms to garner customer interest and create brand awareness. Preparing sales forecast reports and submitting them to management. Developing effective sales strategies to increase...


  • Thiruvananthapuram, Kerala, India Zebra Line Interior Solutions Full time

    Zebra Lines Interior Solutions is looking for Female Showroom Sales Associate for its showroom located at Kannammoola, Trivandrum.Timing: 9.30 Am to 6.30 pmWork Days:Monday - Saturday.Zebralines Interior Solutions is the leading Interior Décor company dealing with International and National brands of wallpapers, Curtains, Blinds, Carpets, SPC, Wooden, Rugs,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family: GIC Process (India)Travel Required: NoneClearance Required: None What You Will Do: Assess the appropriateness and comprehensiveness of a client's customer due diligence policies, procedures, and processes for obtaining customer information. Utilize such information in detecting, monitoring, and reporting suspicious activity. Adhere to Targets...


  • Thiruvananthapuram, Kerala, India HyreFox Consultants Full time

    About Lenskart With a mission to give India a vision, isIndia's fastest growing eyewear company. Lenskart's products include prescriptioneyewear, branded contact lenses and sunglasses, all equipped with the customers'eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskarthas grown its array of services exponentially. About...


  • Thiruvananthapuram, Kerala, India Kran Consulting Pvt. Ltd Full time

    We are looking for passionate and motivated Business Development Associates to join our Marketing team (IT Industry). The ideal candidate should be confident with building new client relationship and maintaining existing ones.Experience: 0 to 2 YearsVacancies: 6Job Posting: Based on Business requirementResponsibilities: Create and confidently deliver...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family: EBO Accounts Receivable (India), EBO General (India)Travel Required: NoneClearance Required: None What You Will Do: Plans, monitors, direct and evaluate Associates production. Ensures that schedules are met and communicates with VP, and Associates Operations if situations occur that hinder meeting deadlines. If system issues or other...


  • Thiruvananthapuram, Kerala, India Max Life Insurance Full time

    KEY RESPONSIBILITIES :- Relationship Management with the Axis Bharat Bank & MAB Regional Leaders. Drive the sales through Bharat Bank & MAB Customers Overseeing complete Bharat Bank & MAB business operations for the Region, forecasting monthly/ annual business targets, & executing them in a given time frame. Providing a growth-driven environment to...

  • Associate Ii

    1 week ago


    Thiruvananthapuram, Kerala, India UST Full time

    Role Proficiency:Outcomes: Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support Effectively interact with other stakeholders through all channels; articulating their inputs Optimise efficiency cost and quality by identifying opportunities for automation/process improvements Mentor Trainee...

  • Associate Ii

    1 week ago


    Thiruvananthapuram, Kerala, India UST Full time

    Role Proficiency:Outcomes: Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support Effectively interact with other stakeholders through all channels; articulating their inputs Optimise efficiency cost and quality by identifying opportunities for automation/process improvements Mentor Trainee...

  • Sales Manager

    1 week ago


    Thiruvananthapuram, Kerala, India CtrlS Datacenters Ltd Full time

    CtrlS is Asia's largest Tier 4 Datacenter operator India's first Tier 4 certified data center providing a penalty backed SLA of 99995% uptimeIt has been enabling over 3,500 customers (including Fortune 500 and ET 500) through various services The company offers its customer's a host of IT infrastructure services viz: VPS, Data Centre, Disaster Recovery,...

  • Sales Manager

    1 week ago


    Thiruvananthapuram, Kerala, India CtrlS Datacenters Ltd Full time

    CtrlS is Asia's largest Tier 4 Datacenter operator India's first Tier 4 certified data center providing a penalty backed SLA of 99995% uptime It has been enabling over 3,500 customers (including Fortune 500 and ET 500) through various services The company offers its customer's a host of IT infrastructure services viz: VPS, Data Centre, Disaster Recovery,...

  • Sales Manager

    1 week ago


    Thiruvananthapuram, Kerala, India Ctrls Datacenters Ltd Full time

    Ctrl S is Asia's largest Tier 4 Datacenter operator India's first Tier 4 certified data center providing a penalty backed SLA of 99995% uptimeIt has been enabling over 3,500 customers (including Fortune 500 and ET 500) through various services The company offers its customer's a host of IT infrastructure services viz: VPS, Data Centre, Disaster Recovery,...

  • Associate Ii

    1 week ago


    Thiruvananthapuram, Kerala, India UST Full time

    Role Proficiency:Outcomes: Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support Effectively interact with other stakeholders through all channels; articulating their inputs Optimise efficiency cost and quality by identifying opportunities for automation/process improvements Mentor Trainee...


  • Thiruvananthapuram, Kerala, India Quantiphi Full time

    Job DescriptionRole: Associate Engagement ManagerExperience Level: 5-7 YearsWork location: Trivandrum/Thiruvananthapuram (Hybrid)Role & Responsibilities:Your responsibilities will include: Should be responsible for managing & refining the Managed Services strategy. Help develop and monitor the Managed Services business plan Manage the overall Governance for...

  • Senior Associate

    1 week ago


    Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family: GIC Process (India)Travel Required: NoneClearance Required: None As an Enhanced Due Diligence ("EDD") Analyst, you will be responsible for performing EDD and Screening for high risk customers. You will be responsible for performing new account onboarding, new account screening and conducting analysis of existing customers reviews. You will...

  • Inside Sales

    1 week ago


    Thiruvananthapuram, Kerala, India Xpetize Full time

    Years of Experience : 5 years**Joining Time frame : Immediate to 30 days**Positions: 1Mandatory : UK/US/Europe Outbound experience BusinesstoBusiness lead generation and sales prospecting Generate qualified appointments through proactive outbound prospecting into target organisations Prospect into cold leads, lost or "no decision" opportunities, and former...