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Technical Manager

3 months ago

Navi Mumbai, Maharashtra, India Orange Business Services Full time

about the role

Maintain and Manage Operations of State Datacenter along with all project deliverables like SLA, Resource Management etc..

Key Spoc for:

· Project Mangement

· Major and Critical Incident with respect to SDC services.

· Problem Management

· Change Management

· Capacity Management

· ISO Management

· Internal/External Audit Management

· Resource/Manpower Management

· Knowledge management (KEDB)

· High Level and Low Level Design Document for SDC solution including all domains

· Documentation and Reporting for Servers

Vendor Management

about you

Candidate having BE / MCA and PMP or Prince2, ITILV3 Foundation (optional) having Rich Hands on experience of Project Management with knowledge on Datacenter operations.

additional information

Ø Responsible for overall management of the Data Centre, user SLA commitments, performance, availability, response time, problem resolution.

Ø Responsible for effective Resource management, System & Resource planning, based on business forecast

Ø Liaison with various stakeholders/agencies & GoG Departments for Project related issues etc.

Ø Responsible for all Managment reports like MIS, QGR, Weekly & Daily Reports.

Ø Identify repeated issues, and perform root cause analysis (RCA) & complete documentation of problems and solutions.

Ø Escalate any non-compliance of the processes and anything unusual immediately as per client escalation matrix and take remedial actions.

Ø Initative on knowledge sharing and execution for all domains.

Ø Understand the client requirement and provide appropriate solution as per the scope

Ø Contribute to Team orientation

Ø Familarity with Solution Designing with HLD/LLD with respect to Datacenter

Expert of ITIL framework and familiarity with ITSM Tools (like Remedy/CA/HPSM etc )

contract

Regular