Team Lead, Reviews

2 weeks ago

Gurgaon, Haryana, India Gartner Full time

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world's largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.

Job Brief:

We are seeking a dedicated and detail-oriented Team Leader for our Reviews Moderation team. The ideal candidate will be responsible for overseeing the moderation process, ensuring high-quality standards, and leading a team of moderators to achieve operational excellence.

What you will do:

Lead and manage part of the reviews moderation team to ensure adherence to company policies and guidelines. Oversee the moderation process to maintain high-quality standards and compliance with guidelines. Develop and implement training programs for new and existing team members to enhance their skills and knowledge. Take control of internal audit process and ensure gaps in guidelines understanding is well managed, and automate large portions of it for quality assurance. Generate HQ insights from large amounts of data to ensure fake reviews are kept at bay; reducing cost of review acquisition for GDM. Ability to present data with additional insights to stakeholders and leadership with recommendations and further steps, including support required. Monitor and report on key performance indicators (KPIs) to track team performance and identify areas for improvement. Oversee allocation process of daily work allocation, identify and resolve changes with seniors timely within the team and scale via automation along the way and conduct regular performance evaluations and provide constructive feedback to team members. Collaborate with cross-functional teams to streamline moderation processes and improve efficiency. Foster a positive and collaborative work environment that encourages teamwork and professional growth.

What you will need:

6 to 8 years of experience with 2 to 3 years of prior team leadership experience and experience in a research or consulting, and/or operations management, KPI management, stakeholder engagement Preferably a Master's degree like MBA Proficiency in advanced Excel and Google Sheets for data analysis and reporting. Strong analytical and critical thinking skills. Ability to conduct in-depth analysis and make data-driven decisions and experience in creating compelling storylines and decks for presentations. Ability to generate high-quality insights from data and sift through large volumes of information. Excellent leadership and team management abilities

#LI-SA2

#digitalmarkets

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to .

Job Requisition ID:89364

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