Team Lead Operations

1 week ago


Gurgaon, Haryana, India Ameriprise Financial Full time

Provide leadership and guidance to a team of Operations professionals in the Service & Operations line of Business, focused on resolving service requests from Advisors/clients promptly and accurately. Serve as a point-person and collaborate with Business counterparts to manage daily operational issues effectively.

Key Responsibilities:

  • Lead a team to ensure timely and accurate resolution of service requests daily
  • Implement effective staffing and work allocation for adherence to deadlines
  • Coordinate with counterparts and SMEs for managing urgent issues
  • Streamline processes and modify operating procedures accordingly
  • Conduct knowledge sharing sessions and address process level issues
  • Act as the Subject Matter Expert to provide quick responses to queries
  • Liaison with Risk & Compliance partners to review procedures
  • Track and report team performance to stakeholders regularly
  • Collaborate with HR and Leaders for employee development plans
  • Provide leadership guidance and coaching to improve team performance
  • Participate in training programs for self-development and skills enhancement

Required Qualifications:

  • Bachelors degree or equivalent
  • Strong communication, interpersonal, and organizational skills
  • Proficiency in MS Office applications
  • Operations handling experience with focus on stakeholder management
  • Experience in leading teams in Financial Services Industry
  • Effective People manager with high emotional intelligence

Preferred Qualifications:

About Our Company
Ameriprise India LLP has been providing financial solutions to clients for over a century, with a focus on Asset Management, Retirement Planning, and Insurance Protection. Join our inclusive culture and work with talented individuals who share a passion for great work. Make a difference in your community and build a rewarding career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer, considering all qualified applicants regardless of various factors.

Full-Time/Part-Time:

Full time

Timings:

(8:00 pm - 4:30 am)

India Business Unit:

AWMPO AWMP&S President's Office

Job Family Group:

Business Support & Operations
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