MS-O365 Lead Consultant

2 weeks ago

Pune, Maharashtra, India BirlaSoft Full time
Troubleshoot Global address list syncing and undelivered message tracking
Mailbox creation, permissions creation, modifications
To troubleshoot email performance or delegation of access
Update, block for incoming address and calendar configuration sharing
Power shell scripting for automation of DL member update along with update IP Allow/Block Lists for Incoming Addresses
SIP & SFB roles
Archive mailbox data export and clean up
Configuring Send\Receive connectors for controlling mail flow to and from various application servers along with support for exchange mailbox archiving
Troubleshoot email connectivity for email users along with Public Folder functionality
Manage restore and back up of mailboxes along with PST/OST import and export issue
Create/modify existing shared mailboxes, security and distribution groups
Create or modify existing rooms and resources along with existing mail tips and OWA troubleshooting
Strong knowledge on Microsoft Teams architecture, components, and Skype for Business Online components.
Strong knowledge on Microsoft Office 365 technologies - SharePoint Online/One Drive for Business, Exchange online, Groups and Azure AD
Additional knowledge on MS Teams video and voice interoperability is desired.
Restoration of the service following outage, failures or disasters
Perform remote diagnosis and troubleshooting for issues affecting Office 365 service availability and performance as reported by FQE and/or captured through the monitoring of service components
Understanding of VOIP . Dial-in conferencing
Problem management for escalations to Microsoft under FQE's existing support terms and includes initiation and coordination of support requests
Adjust Cloud based Identity Security Controls and permissions to Office 365 Systems and Services as requested
Support, configure and troubleshoot Integration with FQE's Directory services
User/group management for access to Cloud based Services
Remove Existing Users from Office 365 and password reset
Manually Force an AD Connect Replication and review AD connect logs
Create and maintain scripts to assist with daily operations tasks (i.e. onboarding and offboarding)
Manage Sharing, Sync settings, and default storage allocation for One Drive
Troubleshoot one drive access and performance along with onboarding and offboarding of users
Creation/modification/Move/Delete of user objects and OU & group

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