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Advisor
2 weeks ago
Advisor / Consultant
Responsibilities
- Voice process.
- Identify the needs of customers, resolve issues, and provide solutions.
- Provide advice on other products.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- DEescalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products & services
Requirements:
- Prior experience with Sales & US calling process.
- Good knowledge of CRM practices and systems.
- Customeroriented attitude with professionalism.
- Excellent communication and listening skills with good command of the English language.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapportbuilding skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fastpaced environments
- Computer literacy
Shift timings:
- US Shift: 5 pm to 3 am & 7 pm to 5 am (shift timing will change as per the daylight saving)
Work Culture:
- 6 Days
- Monday to Saturday
Salary:
From ₹300,000.00 per year
Schedule:
- Night shift
- US shift
Ability to commute/relocate:
- Navi Mumbai, Thane , Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (required)
Language:
- English (required)
Shift availability:
- Night Shift (required)
Speak with the employer
Expected Start Date: 13/01/2023
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