Advisor

2 weeks ago


Thāne, Maharashtra, India LOGISERVE PVT LTD Full time

Advisor / Consultant

Responsibilities

  • Voice process.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • Provide advice on other products.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • DEescalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products & services

Requirements:

  • Prior experience with Sales & US calling process.
  • Good knowledge of CRM practices and systems.
  • Customeroriented attitude with professionalism.
  • Excellent communication and listening skills with good command of the English language.
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapportbuilding skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fastpaced environments
  • Computer literacy

Shift timings:
-
US Shift: 5 pm to 3 am & 7 pm to 5 am (shift timing will change as per the daylight saving)

Work Culture:
-
6 Days
  • Monday to Saturday

Salary:
From ₹300,000.00 per year

Schedule:

  • Night shift
  • US shift

Ability to commute/relocate:

  • Navi Mumbai, Thane , Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (required)

Language:

  • English (required)

Shift availability:

  • Night Shift (required)

Speak with the employer
Expected Start Date: 13/01/2023
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