Process Improvement Specialist

2 weeks ago

Cochin, Kerala, India Zellis Full time

About the role:

As part of our Business Support and Transformation Team in Kochi this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to Process Improvement Consultant in Kochi and with a functional reporting to Transformation Manager in the UK this role is responsible for embedding business-initiated improvements and initiatives within the team. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk.

In this role your key responsibilities will be:

-Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance

-Develop the case for change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)

-Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement

-Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing

-Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.

-Update existing process documentation or create new working instructions in relation to new initiatives or features released through Zellis systems or new legislation.

-Support Zellis initiated programmes with process expertise in structured improvement methods and tools.

-Champion and put in place mechanisms to ensure long term adoption and that the change sticks

Essential Skills, knowledge and expertise:

-Experience in delivering improvement projects that deliver benefits of £100k annually.

-Demonstrable experiencing partnering and influencing across teams at team manager level

-Experience with Visio design and Microsoft products (Excel, Word, PowerPoint)

-Certification in Six Sigma Green Belt or Lean Practices

-Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders

-Structured and analytical – using data to drive decision making

-Clear creative thinker – able to see the bigger picture.

-Curious – looking at best practice exists and how this can be applied.

-Completer finisher – to ensure change is embedded and measured ongoing

-Ability to work at pace, achieving set deadlines with attention to detail.

-Able to demonstrate good organisational and time management skills

Zellis is the leading provider of payroll and HR solutions for the UK and Ireland.

Together with Benefex and Moorepay, we form the Zellis Group, serving a vast array of companies across every vertical and industry.

Our purpose is to make people feel appreciated for the work they do – through precision, choice, and magic.

Our history

We have over 50 years of heritage and industry experience – and we've been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then – not least our name.

We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company.

After acquiring Benefex, we're now even better equipped to serve the complex needs of our customers.

Our vision

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. There's nothing more important to us than building trusting and beneficial relationships with our customers, using our size, scale, and breadth of experience to offer tailored solutions that precisely meet their business needs.

We design solutions that keep our customers ahead of change as they navigate the regulatory complexity and workforce uncertainty which exists in today's business landscape. At the heart of everything we do are our highly qualified payroll and HR experts, who are committed to delivering first-class customer service at all times.

We're proud of our culture

At Zellis we work hard to create a culture where people want to join, belong to, and be part of a progressive organisation. We're committed to recruiting and retaining a diverse and inclusive workforce that is representative of the customers we serve and the communities we operate in.

Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster. They reflect who we are, and how we operate as a business.

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