Relationship Service Manager
2 weeks ago
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Relationship Service Manager
Principal responsibilities
Proactively manage all aspects of administrative/ orchestration support to RM's / portfolio of clients, ensuring high quality of service always delivered. Work alongside Client Managers and Client Service Managers, taking responsibility for the operational effectiveness of the client relationship, helping clients and RM's navigate HSBC's Global network, local coverage, and product support teams. An additional focus is on identifying and streamlining operational inadequacies that will deliver improvements in the client experience / process efficiencies. To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters. Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations. Managing all activities/ tasks to support the Portfolios aligned with Relationship Managers from servicing point of view. Support RMs with portfolio transfers, ensure updated static data across core banking systems, revenue reconciliation, limit setup and amendment, covenants monitoring etc. The job is complex, encompassing multi-layered relationships, sophisticated products, sales, credit, and operational functionality in a global, regional, and local context. The high expectation from RM team would make this role holder to develop all-inclusive approach to resolution of business services obstacle. Hence, role holders must be flexible and be comfortable with changes that may arise over time in the scope of activities they perform. Requirements 5+ years professional work experience in the financial services industry ideally within a Credit Services / Operations role Excellent spoken and written communication skills with experience of adapting your style and approach to the audience. Proven ability to work well under pressure with high degree of accuracy and prioritize competing demands. Flexible approach to duties and hours of work and A delivery-focused mindset and Strong network across Business Services, Product, and central Operational Support Teams. Must be proactive and prepared to investigate issues with own initiative with the minimum of information.. Strong relationship management skills with the ability to manage & engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner. Self-Motivated, positive, and passionate individual with a solution-oriented mindset. German Language proficiency – written and spoken-
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