ColorTokens - Technical Support Engineer II - Network Security
1 week ago
About ColorTokens :
- Over the last three decades, organizations globally have spent billions of dollars in cybersecurity, focussing specifically on "perimeter" security.
- Perimeter solutions such as firewalls and user access (ZTNA) focus on keeping the bad actors out.
- However, with perimeters dissolving with remote work and cloud migration, they continues to lose effectiveness making them easy to breach.
- Perimeter security provides no protection within the organization's internal networks which carry up to 85% of all traffic.
- Lack of internal controls provide ample real estate for attackers to lurk and carry out damaging attacks.
- This is where ColorTokens comes in.
- With its industryrecognized Zero Trust Microsegmentation platform, ColorTokens delivers deep visibility and granular security control across the entire enterprise.
- Security teams can create a Zero Trust Architecture based on principle of leastprivilege from data center, to cloud, to OT and IoT infrastructure by "seeing" and controlling every traffic flow.
- Our unique platform enables fast and seamless implementation delivering measurable risk reduction even in the most complex organizations.
Our culture :
- We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decisionmaking.
- We believe in alignment and empowerment so you can own and drive projects autonomously.
- Selfstarters and highmotivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world's impactful organizations be it a children's hospital, or a city, or the defense department of an entire country.
Position Overview :
- As a Technical Support Engineer 2 within our TAC, you will be instrumental in providing Level 2 and Product Escalation support for our Xshield series products.
- This role involves direct engagement with customers and partners, troubleshooting complex hardware and software issues, and serving as an escalation point for internal TAC groups.
- You will be a key advocate for our customers, ensuring timely resolution of issues and maintaining a high level of satisfaction.
Key Responsibilities :
- Provide technical support for Xshield series products and customer centric approach with all ColorTokens partners.
- Troubleshoot complicated hardware and software issues, replicating customer environments and network problems in the lab.
- Take ownership of problem resolution, including reproduction and escalation, as necessary.
- Act as a customer advocate, understanding the impact of issues on business operations and driving timely resolution.
- Continuously learn and stay updated on new technologies, contributing to process and tool improvements.
Requirements :
- Bachelor's degree in computer science, Information Systems, or equivalent education/experience.
- 3+ years of technical support experience, with a focus on networking technologies and network security.
- Strong understanding of Internet Security and Networking Technologies (TCP/IP, HTTP, Load balancers, Proxies, Firewalls).
- Experience with Linux/Unix operating systems and networking/browser developer tools.
- Prior experience with Linux and other Unix operating systems.
- Working knowledge with networking/browser developer tools such as wireshark, tcpdump.
- Openssl, burp, fiddler, postman and curl.
- Familiarity with cloud provider ecosystems such as AWS, Azure, and GCP.
- Proficiency in analyzing logs, network data, and incident artifacts.
- Handson experience analyzing high volumes of logs, network data (e. g. Netflow, FPC), and other attack artifacts in support of incident investigations.
- Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defenseindepth and common security elements.
- Advanced knowledge of TCP/IP, OSI model, and common security elements.
Desired Skills :
- Scripting experience with Perl, Python, or Shell.
- Familiarity with additional security tools and technologies.
Key Attributes :
- Excellent customer management and communication skills (verbal and written).
- Ability to work effectively in a fastpaced, dynamic environment.
- Strong problemsolving skills and attention to detail.
- Proactive attitude towards learning and professional development.
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