Quality Lead

1 week ago


Navi Mumbai, Maharashtra, India Jio Full time

Job Role - Lead Quality

Designation - DGM

Experience - 9 to 15 Years

Educational Qualifucation - BE/BTech or MBA

Manages overall quality processes and assumes accountability for the quality management practices.


• Ensures that the standards of the Quality Management Framework are applied and managed effectively within the Voice , Email , Chat or Social Media Channels of business.


• Establishes and implements programs for quality improvement, and successful measurement criteria.


• Identifies and escalates risks and quality issues in order to resolve them as efficiently as possible.
• Conducts regular Voice of Customer sessions to ensure an understanding of quality standards and requirements.


• Meets with the Operational Management team regularly in order to provide feedback on quality performance, trends and focus areas.


• Manages delivery of customer experience program by analyzing data in order to identify key priorities and aligns the quality program and coaching activities to assess and develop identified areas.


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