Experience Associate

2 weeks ago

Bengaluru, Karnataka, India MUM Fortrea Development India Pvt Ltd Full time

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Overview:

The Experience Team at Fortrea falls under the RFI (Request for Information) group. We are currently looking for an Experience Associate to build up the team working on collecting and reporting on our company experience data. We are currently recruiting in India for this role.

The person we are looking for:

Is experienced at working with trial data and reconciling various sources, and is an expert in Excel and Word Is resourceful about finding information and suggesting ideas Supports the continuous maintenance of and enhancements to the company s experience data by using all tools available (e. g., internal databases, external libraries) to complete missing and correct/adjust existing information, under supervision Supports updates to the company s experience data repository (e. g., by uploading new and/or adjusted data on SharePoint platform), under supervision Supports the entire Enterprise Client Solutions organization by addressing low complexity requests for staff experience, company experience and headcount data, as assigned by management. Reviews and analyzes requests to ensure the request is clear. Follows up with appropriate contact for additional information as required. Is expected to work on opportunities or requests from Business Unit, either Clinical development and/or Clinical Pharmacology Ensures timely delivery of assigned deliverables. Escalates issues/challenges to Manager for advice on resolution Participates in ways to improve the efficiency and quality of processes and the resulting deliverables Maintains appropriate knowledge of the technical and regulatory environments Works across the organization in matrix environment across multiple time-zones and locations to complete deliverables Completes other appropriate duties, as assigned by the manager, which require similar skills in accordance with business needs Education/Qualifications

Bachelors/Masters degree required in related field or equivalent work experience

Experience

Less than 1 year of experience in data analysis preferred, or an equivalent combination of education and other CRO/pharma or other business-related experience to successfully perform the essential job duties Comfortable working on repetitive tasks and data Understanding of clinical terminology (e. g., understanding therapeutic areas and indications) is preferred Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact Demonstrated computer skills requires excellent MS Office experience (specifically Excel, Word, Outlook) Knowledge of other relevant software applications (e. g., SharePoint, Tableau basics, Salesforce. com) is a plus Demonstrated data research skills Demonstrated ability to plan, multi-task and prioritize Demonstrated teamwork, communication (written and verbal), and organizational skills Proven ability to work independently and Strong analytical skills Ability to work independently and meet the deadlines Ability to communicate appropriately and effectively with internal stakeholders and Fortrea senior management Positive attitude and sense of urgency Possesses an ability and willingness to work across Fortrea Business Units

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact.

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