Medical Receptionist

7 days ago


Bengaluru, Karnataka, India PRS Neurosciences and Mechatronics Research Institute Pvt Ltd Full time

A medical receptionist plays a crucial role in a healthcare setting by serving as the first point of contact for patients and visitors.

The job description for a medical receptionist may include the following responsibilities and qualifications:

Responsibilities:

-
Patient Interaction:

  • Greet patients and visitors in a professional and friendly manner.
  • Schedule appointments, surgeries, and other medical procedures.
  • Collect and update patient demographic information.
  • Verify insurance information and process necessary paperwork.
-
Phone Management:

  • Answer and direct incoming phone calls.
  • Take messages and relay important information to the appropriate staff members.
  • Handle inquiries and provide information about the clinic or medical practice.
-
Front Desk Operations:

  • Maintain a clean and organized reception area.
  • Register new patients and provide them with necessary forms.
  • Direct patients to the appropriate waiting or examination areas.
  • Coordinate with medical staff to ensure smooth patient flow.
-
Administrative Support:

  • Assist with medical record management and data entry.
  • Handle billing and insurancerelated tasks, such as processing claims and payments.
  • Manage and file paperwork, ensuring confidentiality and compliance with healthcare regulations.
-
Communication:

  • Communicate effectively with medical staff, patients, and other team members.
  • Relay important messages and updates to the relevant personnel.
-
Problem Resolution:

  • Address patient concerns or complaints and escalate issues when necessary.
  • Work collaboratively with the healthcare team to resolve problems and improve patient satisfaction.

Qualifications:

-
Education:

  • High school diploma or equivalent is typically required.
  • Some positions may prefer additional education or training in medical office administration.
  • Proficiency in English and Kannada (both written and verbal).
-
Communication Skills:

  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with diverse individuals, including patients, medical professionals, and colleagues.
-
Organizational Skills:

  • Strong organizational and multitasking abilities.
  • Attention to detail in managing paperwork, scheduling, and patient information.
-
Computer Proficiency:

  • Knowledge of medical office software and basic computer skills.
  • Familiarity with electronic health record (EHR) systems may be required.
-
Customer Service:

  • Exceptional customer service skills.
  • Ability to remain calm and professional in highstress situations.
-
Adaptability:

  • Ability to adapt to changes in a fastpaced healthcare environment.
  • Flexibility in handling various tasks and responsibilities.


Overall, a medical receptionist is a key member of the healthcare team, contributing to the efficient and smooth operation of the medical office or clinic.


Salary:
From ₹18,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Work Location:
In person

Speak with the employer

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