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Cluster Manager
1 week ago
Job Description:
Cluster Manager - Store Operations (Jewellery Industry)
Location:
Kolkata
CTC:
Up to 15 LPA
Experience: 1-10 years
About the Role:
We are seeking a dynamic and experienced Cluster Manager to oversee the operations of multiple Exclusive Brand Outlets (EBOs) for a renowned jewellery brand.
The ideal candidate will have a strong background in the jewellery industry and be responsible for ensuring the smooth and efficient operation of the stores under their purview.
Key Responsibilities:
Store Operations Management:
Oversee daily operations of multiple EBOs in the cluster.
Ensure compliance with company policies, procedures, and standards.
Monitor store performance and implement strategies to achieve sales targets and customer satisfaction.
Sales & Profitability:
Drive sales initiatives to achieve and exceed targets.
Analyze sales reports and develop action plans to address underperformance.
Optimize store layouts and merchandising to enhance customer experience and sales.
Team Leadership:
Recruit, train, and mentor store managers and staff.
Conduct regular performance reviews and provide constructive feedback.
Foster a positive and productive work environment.
Inventory Management:
Monitor stock levels and coordinate with the supply chain to ensure adequate inventory.
Implement loss prevention measures and conduct regular audits.
Customer Service Excellence:
Ensure high standards of customer service across all stores.
Address customer complaints and resolve issues promptly and effectively.
Develop and implement customer loyalty programs.
Marketing & Promotions:
Collaborate with the marketing team to plan and execute promotional activities.
Ensure proper implementation of marketing campaigns at the store level.
Analyze the effectiveness of promotions and make recommendations for improvement.
Reporting & Analysis:
Prepare and present regular reports on sales, inventory, and operational metrics.
Use data-driven insights to make informed decisions and strategic plans.
Compliance & Safety:
Ensure all stores comply with legal and safety regulations.
Conduct regular audits and safety drills.
Requirements:
Bachelor's degree in Business Administration, Retail Management, or a related field.
1-10 years of experience in retail operations, preferably in the jewellery industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven track record of achieving sales targets and managing multiple stores.
Ability to analyze data and make strategic decisions.
Proficiency in MS Office and familiarity with retail management software.
How to Apply:
Interested candidates can Whats App their CV to or email at
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