Servicenow Lead

1 week ago

Gurgaon, Haryana, India Nityo Infotech Full time
ServiceNow LeadResponsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.Key Deliverables:
• Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented.
• Support team Management or Lead and Training, ServiceNow Support Operations and Administration.
• Customer service satisfaction and best practices, Communication, Troubleshooting, ServiceNow Development experience, Incident mitigation, Asset Management / CMDB CI, ITSM / ITIL, Documentation and Knowledge Base, ServiceNow Reporting.
• Provide expert level support and technical mentoring to implementation team
• Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.
• Recognize and develop opportunities to leverage ServiceNow as a platform.
• As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
• Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
• Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations
• Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events.
• Performance Analytics, Dashboards, Agile DevelopmentQualifications:
• Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
• Experience as a developer is must.
• Engaging presentation style, with the ability to control and manage multiple presentation scenarios
• Ability to work under pressure and work on multiple campaigns at the same time
• Nice to have- Certified implementation specialist (ITSM, ITOM, HRSD or any other)

Experience Required

Years

Industry Type

IT

Employment Type

Permanent

Location

India

Roles & Responsibilities

Lead Responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery,The role is required to work with clients to assess current state processes and tools, identify ServiceNow platformnsolution options, define ServiceNow solution requirements, determine and define integration requirements, andndevelop overall architecture and implementation plans,Lead and deliver requirements, scoping and design workshops, ensuring requirements are wellndocumented,Support team Management or Lead and Training, ServiceNow Support Operations and Administration,Customer service satisfaction and best practices, Communication, Troubleshooting, ServiceNownDevelopment experience, Incident mitigation, Asset Management / CMDB Cl, ITSM / ITIL, Documentationnand Knowledge Base, ServiceNow Reporting,Provide expert level support and technical mentoring to implementation team,Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints,Recognize and develop opportunities to leverage ServiceNow as a platform,Asasenior technical member of the team, deliver hands-on configuration, development and integrationnservices and serve in a delivery assurance capacity for all project deliverables e Plan and coordinate all phases of testing and test acceptance; design and oversee development of testingnrelated work products,lead test remediation cycles,Develop and present business case material for senior prospect and customer stakeholders,Create andndeliver tailored presentations and product demonstrations e Scoping and delivering Proof of Concept / Proof of Value engagements with prospects e Act as the ServiceNow subject matter expert at Executive briefings/marketing events,Performance Analytics, Dashboards,,Background and deep experience with ServiceNow are mandatory with accreditations covering the fullnrange of ServiceNow products,Engaging presentation style, with the ability to control and manage multiple presentation scenarios,Ability to work under pressure and work on multiple campaigns at the same time

Expertise & Qualification

Experience as a developer is must

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