Renewal Account Manager

1 week ago

Gurgaon, Haryana, India ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
  • Identify customer needs and demonstrate account management capabilities to guide renewal closure.
  • Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
  • Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
  • Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Engage customer in conversations around renewal readiness, timing and general customer needs.
  • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
  • Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
  • Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.
  • Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
Qualifications

To be successful in this role you have:

  • 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Experience building relationships with peers and partners.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Personal initiative to identify areas of process improvement and efficiency.
  • Strong work ethic and quota achievement.
  • Deep expertise with a SaaS model focused on enterprise software preferred.

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Renewal Manager

    1 week ago

    Gurgaon, Haryana, India Concentrix Full time

    Join our dynamic team as a Renewals Sales Manager and lead a high functioning inside sales team to new heights in renewal success Are you passionate about driving renewal sales conversations and nurturing talent? We're seeking a seasoned leader to motivate and mentor our inside sales team, ensuring they exceed targets and deliver exceptional results in...

  • Account Manager

    1 week ago

    Gurgaon, Haryana, India GLG Full time

    GLG is seeking an Account Manager to join our Professional Services Firms business unit. The Account Manager role will include both Account Management as well as strategic administrative support responsibilities. Within Account Management , this individual will be responsible for maintaining key client relationships within their book of business...

  • Account Manager

    1 week ago

    Gurgaon, Haryana, India GLG Full time

    Specific responsibilities include (but are not limited to): Engage key constituents at clients to articulate GLG's brand and tailor our value proposition to those clients "Map" client organizations to identify potential new buyers/users of GLG's services and promoters within Prospect new GLG users Qualify inbound prospective clients, pitch GLG entry...

  • Services Renewal Representative Ii

    1 week ago

    Gurgaon, Haryana, India Oracle Full time

    Drive the support renewals of existing Oracle customers. Act as a customer relationship manager and help the customer derive the maximum benefits from support.Responsible for the complete sales cycle of initiating contact and closing the support renewal in a timely manner. Ensure operational hygiene and discipline along with adoption of all internal...

  • Services Renewal Representative

    1 week ago

    Gurgaon, Haryana, India Oracle Full time

    Works collaboratively with Field Sales Representatives, Delivery Team, Solution Manager, and Commercial Manager to retain and maintain revenue of the existing Managed Cloud Services customers in APAC. Assisting in growing the MCS business is another key area to focus on. Manages sales through forecasting, account strategy, and planning. Develop a sales...

  • Services Renewal Representative Ii

    1 week ago

    Gurgaon, Haryana, India Oracle Full time

    Drive the support renewals of existing Oracle customers. Act as a customer relationship manager and help the customer derive the maximum benefits from support.Responsible for the complete sales cycle of initiating contact and closing the support renewal in a timely manner. Ensure operational hygiene and discipline along with adoption of all internal...

  • Account Management Analyst Sr 1

    1 week ago

    Gurgaon, Haryana, India RSM Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...

  • Account Executive

    1 week ago

    Gurgaon, Haryana, India Clearstate Pte. Ltd Full time

    Introduction:As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that...

  • Product Owner, Renewals

    1 week ago

    Gurgaon, Haryana, India ChargePoint Full time

    About Us:With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a realityChargePoint (NYSE:CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging...

  • Account Manager

    1 week ago

    Gurgaon, Haryana, India WTW Full time

    The Role You will partner with our consulting colleagues to provide excellent support throughout the sales cycle for both prospective and existing insurance technology clients. You will have the opportunity to be actively engaged in the marketing, pre-sales, contracting, maintenance and renewal processes associated with our leading technology solutions...

  • Assistant Manager

    1 month ago

    Gurgaon, Haryana, India timesjobs Full time

    Position: Assistant Manager - InsuranceLocation: GurgaonPosted on: 08-May-2024Closes on: 15-May-2024Job Id: 9808Role profile:Timely Insurance policy renewals.Claims Documentation and Settlement as per Policy norms.Monthly MIS with Cross Functional Discussion.Risk Management, Inspections of Location & Audits.Quotation Negotiations and compilations with...

  • Assistant Manager

    1 week ago

    Gurgaon, Haryana, India timesjobs Full time

    Position: Assistant Manager - InsuranceLocation: GurgaonPosted on: 08-May-2024Closes on: 15-May-2024Job Id: 9808Role profile:Timely Insurance policy renewals.Claims Documentation and Settlement as per Policy norms.Monthly MIS with Cross Functional Discussion.Risk Management, Inspections of Location & Audits.Quotation Negotiations and compilations with...

  • Assistant Manager

    3 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Position: Assistant Manager - InsuranceLocation: GurgaonPosted on: 08-May-2024Closes on: 15-May-2024Job Id: 9808Role profile:Timely Insurance policy renewals.Claims Documentation and Settlement as per Policy norms.Monthly MIS with Cross Functional Discussion.Risk Management, Inspections of Location & Audits.Quotation Negotiations and compilations with...

  • Urgent Search Manager/Senior Manager

    1 week ago

    Gurgaon, Haryana, India Juniper Green Energy Full time

    About the OrganisationJuniper Green Energy is an independent renewable energy power producer and operator of solar, wind and hybrid power projects with significant experience in conceptualizing, building, and developing renewable energy assets. The company is part of the AT Group which has an asset portfolio worth of approximately US$2.5 billion with global...

  • Manager Finance and Accounts

    1 week ago

    Gurgaon, Haryana, India JLL Full time

    Manager Finance and Accounts Account Management – Property and Asset Management (PAM) (APAC) What this job involves: Keeping our budget in check Are you a financial expert who lives and breathes numbers? Working with the Finance Manager, you'll keep a watchful eye on facility budget and vendor invoices, communicate with key facility personnel...

  • Telesales Executive

    1 week ago

    Gurgaon, Haryana, India Tax Manager Full time

    , a subsidiary of Rising Advisory Services Pvt. Ltd., is a leading player in the financial advisory sector, providing a wide range of services including Accounts Management, GST Services, Company Registration, TDS, and Tax Management. With over 10 lakh individual tax filers and 2000 businesses registered with us, we cater to the needs of individuals and...

  • Junior Accounts Executive

    1 week ago

    Gurgaon, Haryana, India Targray Full time

    Job SummaryAs a part of our continued expansion, Targray requires the services of a Junior Accounts Executive, to join our Accounts Receivable Team based at our India Office Gurgaon, Haryana.Responsibilities Accounts receivable cycle for international group companies. Manage AR for Ageing and order released basis policies and procedures. Ensuring timely...

  • Senior Client success Manager

    1 week ago

    Gurgaon, Haryana, India NTT DATA Full time

    Title: Senior Client success Manager- SI / Telecom/ Data Center industryLocation: GurgaonWork format: Full time work from officeTravel: YesExperience: 10- 18 YearsIndustry experience: Strong SI/ Data Center/ Telco Industry experience.Must have skills: Renewals Required Experience:Demonstrable experience in a client-facing role in one or more of Sales,...

  • Technical Account Manager

    1 week ago

    Gurgaon, Haryana, India Oracle Full time

    This is a profile which would be onsite at customer site. Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business...

  • Account Manager

    1 week ago

    Gurgaon, Haryana, India Convosight Full time

    Job Description:About Convosight:Convosight is a Brand Marketing platform for large consumer companies. We enable brands to tap into both organic and authentic engagement of online communities to drive advocacy and consideration through Community Marketing and Consumer Insights. With over 3bn+ people in communities and 75MM+ Creators, online communities are...