Customer Care Assistant

7 days ago


India Relaxo Footwear Full time

Position Title:
Customer Care Assistant


Department:

  • Retail
    Work Location:
  • Retail Outlets
    Grade:
  • S1/S2/S3
    Travel Required:
  • No
    Reporting to:

Administrative:

  • Cluster Incharge
    Reported by:
  • NA
    Functional:
  • Cluster Incharge
    Minimum Job Requirements

Educational Qualification:

  • 12th
    Experience:
yrs.

of Retail assistant experience
Any additional requirement:


Purpose of the Position (Job Summary)

  • To ensure that customer needs are catered to in the Retail outlet.

Key Roles and Responsibilities

Financial

  • Responsible for achieving sales target
  • Keeping track of daily expense within own area of work, to ensure cost is kept under control

Customer Oriented

  • Assisting customer in the selection and purchase of product
  • Highlighting special promotions to customers
  • Handling customer complaint in professional and diplomatic manner, escalating to ROI when required

People Oriented

  • Collaborating with Helpers to meet the sales target

Internal Business Process

  • Keeping the shop floor clean and tidy at all times
  • Keeping merchandise in an orderly and neat fashion
  • Checking the inventory listing with actual stock and sharing discrepancy with the ROI

Competencies

Technical/Functional

Behavioral

  • Selling skill
  • Product Knowledge


Computer Knowledge
  • E.g. Billing
  • Customer Focus
  • Collaboration
  • Result Orientation
  • Adaptability
  • Grooming

Key Result Areas

Quantitative

Qualitative

  • Sales Achievement (Achievement against Targets.
  • Growth Value (Growth Against Last Year Respective Month)
  • Audit Report
  • Stock maintenance backend and Display
  • Customer Service
  • Store cleanliness and display

Key Stakeholder Management

Internal

External

  • Cluster Incharge
  • ROI
  • Helper
  • Customers

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